Sleighs And SLAs: How Jira Service Desk Keeps Santa On ...
Despite what you’ve seen in the movies, Santa Claus isn’t a one-man show – it’s a network. SCL is a worldwide operation of over 5,000 elves, reindeer, and a team of Sa...
http://blogs.atlassian.com/2015/12/how-jira-service-desk-keeps-santa-schedule/