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How to get a Net Promoter Score for all your subscribers Fri May 8th, 2015 This guest blog post was written by Matthew Tworney, Head of Product Marketing, IBM Now Factory, IBM NPS (Net Promoter Score) as a concept started in 2003. It was developed by Fred Reicheld as p... https://lteconference.wordpress.com/2015/05/08/how-to-get-a-net-promoter-score-for-all-your-subscribers/