With the new YouTrack 2024.3 release, one of the most hotly anticipated functionalities in the YouTrack roadmap – apps – goes live! Apps help teams customize YouTrack to fit their specific ne...
https://blog.jetbrains.com/youtrack/2024/09/youtrack-introduces-apps/
The YouTrack Helpdesk functionality has arrived in the YouTrack app! This means you can manage your customer support services on the go. Your agents and other team members can now work with suppo...
https://blog.jetbrains.com/youtrack/2024/07/the-youtrack-app-now-supports-helpdesk-projects/
Writing assistance powered by JetBrains AI is now included in YouTrack 2024.2. All cloud and server customers with active subscriptions can use it for free to automatically check grammar, spellin...
We’re getting lots of feedback from teams that have recently started using YouTrack, and we’re adjusting our product development plan for YouTrack in response. This flexibility with regard to...
https://blog.jetbrains.com/youtrack/2024/04/youtrack-roadmap-2024/
In the new YouTrack version 2024.1, we’ve improved the experience of support teams working with YouTrack Helpdesk based on the most popular feature requests from our customers. Support teams wo...
https://blog.jetbrains.com/youtrack/2024/03/youtrack-adds-more-flexibility-for-helpdesk-projects/
In this livestream, we dive deep into YouTrack Helpdesk’s capabilities for support teams and internal service desks. We’ve included an overview of the flow for several potential stakeholders:...
https://blog.jetbrains.com/youtrack/2024/01/watch-our-youtrack-helpdesk-online-demo/
The power of generative AI is now freely available to teams using YouTrack! AI Assistant, powered by JetBrains AI, is available in YouTrack 2023.3. It helps you generate summaries for content in ...
https://blog.jetbrains.com/youtrack/2023/12/discover-the-power-of-jetbrains-ai-in-youtrack-for-free/
The YouTrack 2023.2 release brings powerful updates to article collaboration in the Knowledge Base, improves the experience of both support teams and customers within helpdesk projects, adds Turk...
https://blog.jetbrains.com/youtrack/2023/09/youtrack-now-with-improved-knowledge-base-collaboration/
YouTrack 2023.1 introduces YouTrack Helpdesk, which enables you to streamline your customer support services for both external and internal clients. With the new Helpdesk project type, significan...
https://blog.jetbrains.com/youtrack/2023/04/helpdesk-projects-arrive-in-youtrack/
As we kick off the new year, we’d like to share an updated roadmap and highlight YouTrack’s long-term goals for the future. Thanks to our dedicated users, YouTrack’s customer base has been ...
https://blog.jetbrains.com/youtrack/2023/02/youtrack-roadmap-2023/
In this YouTrack webinar recording, you’ll get an overview of how to manage your tasks and projects easily, work with your team’s Agile boards, use powerful time tracking, create Gantt charts...
The latest YouTrack update brings out-of-the-box Telegram integration. You can use Telegram as one more channel to stay connected, along with Slack, emails, and the YouTrack Notification Center. ...
https://blog.jetbrains.com/youtrack/2022/11/youtrack-adds-telegram-integration/