customer success / support per person per $2M in annual revenue (Source: “The $2 Million Dollar Man/Woman: How to Think About Scaling Your Customer Success Team” by Jason Lemkin, October
best metric I’ve seen has always been ACV (or ARR) per CSM versus a specific number of customers. The gold standard as I understand it is ~$2m in ACV per CSM
that the person will need dedicated teams for those functions. Jason Lemkin suggests that “most SaaS companies use a rough metric of 1 Client Success Manager for every $2m in ARR.” For a sma...
best metric I’ve seen has always been ACV (or ARR) per CSM versus a specific number of customers. The gold standard as I understand it is ~$2m in ACV per CSM
Lemkin recommends hiring 1 customer success manager for every $2 million in annual revenue.
The $2 Million Dollar Man (/Woman): How to Think About Scaling Your Customer Success Team
Lemkin recommends hiring 1 customer success manager for every $2 million in annual revenue.
Lemkin recommends hiring 1 customer success manager for every $2 million in annual revenue.
Lemkin recommends hiring 1 customer success manager for every $2 million in annual revenue.
Lemkin recommends hiring 1 customer success manager for every $2 million in annual revenue.