The BETA for SmarterMail for Linux is just around the corner. This post gives readers an introduction to SmarterMail for Linux, including its installation and management, as well as the timeline ...
https://www.smartertools.com/blog/2024/04/smartermail-for-linux-introduction
Now you can avoid having to use services like Calendly and Harmonizely. SmarterMail includes automated scheduling, just like those services, but there's no separate sign in, no integration hassle...
https://www.smartertools.com/blog/2024/04/smartermail-scheduling
The only true alternative to Microsoft Exchange is coming to Linux is coming very, VERY soon! We're almost ready for the Linux BETA, and we're throwing in some additional features and functionali...
https://www.smartertools.com/blog/2024/03/smartermail-everywhere
With Google and Yahoo! adding policies to help their users avoid spam or other unwanted email, we wanted to explain what they were doing and what it means to SmarterMail users. In addition, we wa...
https://www.smartertools.com/blog/2024/02/smartermail-email-authentication
Back in 2019 let customers know that TLS 1.0 and 1.1 had been retired, and how companies like Microsoft, Google, and Apple, as well as financial and governmental institutions were removing suppor...
https://www.smartertools.com/blog/2024/02/smartertools-tls-changes
The latest version of SmarterMail includes substantial new features, changes, and fixes that customers have been looking for. Utilizing all that is new in .NET 8 has opened enormous opportunities...
https://www.smartertools.com/blog/2023/10/latest-smartermail-release
The BETA of the next version of SmarterMail has been extremely successful, and we are now at the Release Candidate stage! You've read about the great things on the horizon for domain and system a...
https://www.smartertools.com/blog/2023/03/next-smartermail-user-benefits
The BETA of the next version of SmarterMail is going strong! This next version offers TONS of new features, feature improvements, optimizations, and much more. Read about the exciting new tools t...
https://www.smartertools.com/blog/2023/02/next-smartermail-domain-admin-benefits
Over the last 2+ years we've released over 30 Builds of SmarterMail that contained over a thousand new features, feature improvements, optimizations, and much more. In parallel, we were working o...
https://www.smartertools.com/blog/2022/12/next-smartermail-system-admin-benefits
This year is shaping up to be a BIG one for SmarterTrack customers. We're VERY excited to announce a huge release of SmarterTrack that features a major redesign, introduces a number of new featur...
https://www.smartertools.com/blog/2022/08/announcing-new-smartertrack
Progress has announced that November 2024 will see the "end of life" for iMail Server. Between now and then, only "critical fixes" will be releases. For iMail Server administrators and users alik...
https://www.smartertools.com/blog/2022/07/imail-server-alternative-smartermail
We are very proud, and very excited, to announce the upcoming release of SmarterTrack Mobile, a complementary mobile app to the full web-based management interface used by agents and managers aro...
https://www.smartertools.com/blog/2022/02/the-thought-behind-SmarterTrack-Mobile-helpdesk
While 2021 has seen its fair share of turbulence, at SmarterTools, we've been keeping our heads down and consistently delivering new features, fixes, and changes that our customers have requested...
https://www.smartertools.com/blog/2022/01/smartertools-2021-recap
One of the many great things about SmarterMail is that it does something other mail servers can't: it saves an administrator time. Administrators – either system administrators or domain admini...
https://www.smartertools.com/blog/2021/06/delegate-responsibility
In this blog post we pull together information from previous blogs as well as our help documentation, then add in a few more recommendations to help you lock down the security of your SmarterMail...
https://www.smartertools.com/blog/2021/05/protect-your-reputation
Contrary to what many people predicted, Microsoft's acquisition of LinkedIn back in 2016 didn't kill the platform, it only made it better. In this post we touch on how the improvements in LinkedI...
https://www.smartertools.com/blog/2021/04/linkedin-profile-tips
2021 looks to be a watershed for Microsoft with massive changes coming for Outlook and Exchange. What are those changes, what do they mean for the direction of Microsoft, and, most importantly, w...
2021 marks the end of an Era with the "end of life" for Internet Explorer and legacy Edge browsers. This brings with it some questions as well as some interesting insight into the future of brows...
https://www.smartertools.com/blog/2021/01/goodbye-ie-future-of-browsers
SmarterTools is proud to announce the release of the new SmarterMail. This is the largest, most tested, and most discussed version of SmarterMail we've ever released. With the inclusion of MAPI a...
https://www.smartertools.com/blog/2020/10/welcome-the-new-smartermail
The preview of Outlook has some glaring, and extremely alarming, changes that will affect any user of any on-premises email server. It also gives some insight into the direction Microsoft is movi...
https://www.smartertools.com/blog/2020/10/19-new-outlook-mac-issues
With this release, we're giving SmarterStats some of the attention it deserves, bringing it in line with our other products and securing the foundation for what's to come. It includes a new look,...
https://www.smartertools.com/blog/2020/10/8-welcome-smarterstats
Similar to GDPR, the California Consumer Privacy Act (CCPA) seeks to protect the private and personal information of California consumers. In this blog post, we give a brief synopsis of who is su...
https://www.smartertools.com/blog/2020/01/14-smartertools-and-ccpa
A new year means some new changes at SmarterTools. We're looking for ways to improve the work/life balance we provide to our employees. This blog post explores what we're doing and gives some ins...
https://www.smartertools.com/blog/2020/01/09-work-life-balance
Many customers have noticed that Google Migrations and Google Drive Integrations have stopped working in existing builds of SmarterMail. There is a long answer for why this is, and it has some pr...
https://www.smartertools.com/blog/2019/12/18-googles-api-assessment-process
With the release of the new versions of SmarterMail, SmarterTrack and SmarterStats late last year, we also introduced free technical support for customers who keep their Maintenance and Support u...
https://www.smartertools.com/blog/2019/06/10-free-installation-now-available
Diogo Lopes, the CEO of Webplus, a cloud service provider based in Brazil, recently visited us at our offices in Phoenix. He had some good questions for us, and we thought that our answers would ...
https://www.smartertools.com/blog/2019/05/28-webplus-shares-thoughts-smartertools
Here at SmarterTools, we like to say "we work hard, we play hard, and we build great software." Part of that "playing hard" is playing video games. Several of us – the vast majority, in fact �...
https://www.smartertools.com/blog/2019/05/20-twitch-streaming-at-smartertools
SPF, DKIM and DMARC are becoming increasingly important for ISPs and large mail services such as Gmail, and will one day be required by all mail services and servers. However, some people are sti...
https://www.smartertools.com/blog/2019/04/09-understanding-spf-dkim-dmarc
As a system administrator you know that spam is a real nightmare. What you might not know is that statistics show that well over half of the total email traffic, worldwide, is spam. When you fact...
https://www.smartertools.com/blog/2019/02/18-understanding-spam
We're fast approaching the end of 2018 and we're looking to leave it behind with a bang. There are a TON of exciting improvements coming -- some of the biggest we've ever made -- and we are essen...
https://www.smartertools.com/blog/2018/11/1-new-smartertools
As you all know, we use our own products and we often run ALPHA or BETA versions for testing and so that customers can benefit from upcoming features. With that said, SmarterTrack 15.x is just ar...
https://www.smartertools.com/blog/2018/09/10-SmarterTrack_15_Community_Features
We're pleased to announce the release of SmarterTrack 14! With a number of back end improvements, plus the introduction of Forms, the ability for Organization members to see all tickets from thei...
https://www.smartertools.com/blog/2018/06/15_SmarterTrack_14_Now_Available
The GDPR is a set of European Union regulations that aim to "standardize and strengthen data protection policies for residents of EU member nations." As such, SmarterTools lays out where our prod...
https://www.smartertools.com/blog/2018/05/22-gdpr-and-smartertools
Facebook is under criticism for the Cambridge Analytica scandal, where personal data of over 87 million people was breached. It's time to get serious about user data and privacy.
https://www.smartertools.com/blog/2018/04/17-why-we-considered-deleting-Facebook
When you work with a company like Microsoft over a 30 year span, you see many ups and downs. We have found MANY issues with MANY Microsoft products throughout the years and we've worked with vari...
https://www.smartertools.com/blog/2017/10/04-Outlook-2016-and-EAS
When we set out to build SmarterMail we did so with a specific goal in mind: to build a 100% web-driven interface that would allow system administrators and domain administrators to manage every ...
https://www.smartertools.com/blog/2017/09/27-SmarterMail-16-intro
SSL is an integral part of today's web experience. Sites like Google penalize sites that do NOT use SSL, so having a solid SSL implementation for any of your domains means your users will have sa...
https://www.smartertools.com/blog/2017/08/14-secure-smartermail-with-lets-encrypt
While our competitors still have 20 year old interfaces, SmarterMail 16.x is re-imagining mail administration using the latest web-based technologies, allowing mail administrators to monitor and ...
https://www.smartertools.com/blog/2017/03/29-an-email-administrators-dream
When we set out to build SmarterMail over 13 years ago, we made a pivotal decision: make the product 100% browser-based. At the time, this was a revolutionary concept because competing mail serve...
https://www.smartertools.com/blog/2016/12/15-smartermail-16-beta-release
Hard work is a mainstay at most companies and SmarterTools is no exception. And while hard work can be a reward of its own, there are times when it's necessary for us, as employers, to really sho...
https://www.smartertools.com/blog/2016/10/14-hard-work-has-its-rewards
It's time for another sneak peek of SmarterMail 16! Our last post announced SmarterMail's upcoming addition of web conferencing functionality with video chat, screen sharing, group meetings and m...
https://www.smartertools.com/blog/2016/09/26-first-real-look-smartermail-web-conferencing
It's time for another sneak peek of SmarterMail 16! In our last post, we showed how the SmarterMail interface is evolving by making it more modern, user friendly, and mobile responsive. Well, tha...
https://www.smartertools.com/blog/2016/08/18-web-conferencing-group-chat-smartermail-16
Over the last few months we've been working feverishly on SmarterMail's next major version, SmarterMail 16.x, and we're excited to share more details and screenshots to all SmarterMail users. Pre...
https://www.smartertools.com/blog/2016/07/18-smartermail-16-sneak-peek
When managing a mail server, it's important to monitor your server's disk activity to prevent bottlenecks or latencies that can degrade your mail server's performance. In this post, learn how to ...
https://www.smartertools.com/blog/2016/07/15-configure-perfmon-to-prevent-disk-issues
These days, it seems offering up an email address is required everywhere you go -- both online and off! However, many people hate the idea of giving away personal information so freely, even when...
https://www.smartertools.com/blog/2016/06/23-beauty-of-the-disposable-email-address
Apart from network traffic, browsing speed and battery life issues, there is another potential pitfall to ad blockers: they can SIGNIFICANTLY degrade your ability to know who is visiting your web...
https://www.smartertools.com/blog/2016/05/04-ad-blocking-and-analytics
At some point in time, every email administrator will need to review their logs to trace messages that were sent to or from their server. In this blog post we'll trace a message from a sending ma...
https://www.smartertools.com/blog/2016/04/20-tracing-messages-for-an-email-account-in-smartermail
Google's recent April Fool's Day prank -- the Google Mic Drop button -- proves that treating email accounts like toys and using them as a vehicle for a seemingly innocent prank can have dire, dev...
https://www.smartertools.com/blog/2016/04/04-email-accounts-arent-toys
One benefit of having an active User Community is that people can trade information, news and articles about issues that have an impact on other Community members. A perfect example of this is a ...
https://www.smartertools.com/blog/2016/03/02-how-our-community-handled-the-outlook-2016-pop3-issue
It's a new year and we're kicking it off with the first of TWO major releases for all three of our products. This initial release is just the beginning of the great things to come, offering a few...
https://www.smartertools.com/blog/2016/02/01-smartermail-beta-release
It's a new year and we're kicking it off with the first of TWO major releases for all three of our products. This initial release is just the beginning of the great things to come, offering a few...
https://www.smartertools.com/blog/2016/02/01-smarterstats-beta-release
It's a new year and we're kicking it off with the first of TWO major releases for all three of our products. This initial release is just the beginning of the great things to come, offering a few...
https://www.smartertools.com/blog/2016/02/01-smartertrack-beta-release
The new year brings some fantastic news from SmarterTools: we're planning 2 MAJOR releases of all 3 of our products! We're emphasizing "MAJOR" because we have some great things planned for the ne...
https://www.smartertools.com/blog/2015/12/04-get-ready-for-an-amazing-new-year
The last time we refreshed the SmarterTools website, Windows 7 had just launched, Avatar was breaking box office records and Facebook only had 150 million users. So, it's been awhile...
https://www.smartertools.com/blog/2015/11/03-introducing-the-new-smartertools
Ryan Kekos is the CEO and Lead Visionary of product services at GearHost, a Platform as a Service (PaaS) cloud built for .NET, PHP and Node.js developers who need to launch and scale applications...
https://www.smartertools.com/blog/2015/07/31-how-gearhost-keeps-the-gears-moving-with-smartertrack
This quarter has been a busy one at SmarterTools! In the past three months, we've had two major version releases, as well as a fun promotion to reward customers for sticking with us through the y...
https://www.smartertools.com/blog/2015/07/13-2nd-quarter-recap
So in my last few posts, I've reviewed things like the Microsoft Band, the HP Stream 11 and, of course, my initial feelings about the Microsoft Surface Pro 3. While many of my reviews have been s...
https://www.smartertools.com/blog/2015/02/25-dell-inspiron-13-7347-review
I'm taking a bit of a break from the Microsoft posts. Well, I'm sort of taking a break. In this post I want to demonstrate the best way to use Bootcamp on a MacBook Pro Retina to run Windows and ...
https://www.smartertools.com/blog/2014/11/26-best-way-to-bootcamp-windows-on-osx
Between the issues with Windows 8/8.1, what I've seen with the Technical Preview of Windows 10, problems with Microsoft's re-branding of products and services, the consumer experiences I've had w...
https://www.smartertools.com/blog/2014/11/10-the-microsoft-band-review
In our ongoing series of reviewing all things Microsoft, today I'm turning my attention to the latest entry in the "inexpensive" Windows laptops: the 11 inch HP Stream. I tell you what: I'm not s...
https://www.smartertools.com/blog/2014/11/04-hands-on-with-the-hp-stream-11
As I mentioned in a blog post earlier this week, I was thinking of buying a few Microsoft Surface Pro 3's for some of our staff. This was ostensibly so we could continue testing all of our produc...
https://www.smartertools.com/blog/2014/10/23-the-microsoft-store-is-as-broken-as-windows
I had high hopes. Honestly, I did. I was excited to try both the Surface Pro 3 and, after reading about what was coming with Windows 10, I was even more excited. And I will be honest, the Surface...
So, my earlier blog post prompted some interesting discussions around the office. Many thought I was a bit too harsh in chastising Microsoft for their direction and business sense. Here are a cou...
https://www.smartertools.com/blog/2014/10/03-more-thoughts-on-microsoft
Even after the criticisms put forth in my last blog post, I was still chomping at the bit to get my hands on the tech build of Windows 10, and today was the day...
https://www.smartertools.com/blog/2014/10/01-day-1-with-windows-10-on-a-surface-pro-3
I really had high hopes that today was going to be a great day. Not that other days AREN'T great, but today Microsoft was releasing information on its new version of Windows. I had high expectati...
https://www.smartertools.com/blog/2014/09/30-microsoft-has-so-much-promise-but-cant-seem-to-deliver
We receive a lot of questions from customers regarding using SmarterMail "in the Cloud." Most often the questions revolve around using Amazon's EC2 platform, but we also get questions about using...
https://www.smartertools.com/blog/2014/05/07-is-the-cloud-your-best-option
So, many Windows Phone 8 customers are getting the latest update to their mobile operating systems, called Windows Phone 8 GDR2. While this update includes a number of "fixes", the most anticipat...
https://www.smartertools.com/blog/2013/08/30-microsofts-caldav-misstep
A few months ago we put up a post about some steps you can take to avoid having your mail server blacklisted on various RBLs and other antispam lists. This is a great preventative measure, but it...
https://www.smartertools.com/blog/2013/06/12-finding-a-compromised-email-account
In Part One of our series we discussed some tips for setting up your mail server, including tweaks to your operating system and any other software, such as antivirus, running on your server. In P...
In Part One of our series on Improving Disk I/O for Your Mail Server, we discussed some tweaks to your operating system and any other server software, such as antivirus, to increase overall perfo...
While SmarterMail 11.x has a significant number of changes that greatly increase the performance and reliability of your mail server, there are still some configuration tweaks that mail admins ca...
As the developer of popular mail software, we get a LOT of questions asking for tips and tricks on how to best manage mail servers. We are constantly getting questions on how to configure antispa...
https://www.smartertools.com/blog/2012/12/10-5-ways-to-avoid-being-blacklisted
As your company grows, so does the necessity to better manage company documents and files. Like many companies, SmarterTools utilized file servers at our data center and created shares for variou...
https://www.smartertools.com/blog/2012/05/10-how-google-drive-beats-dropbox-and-skydrive
Perhaps one of the more misunderstood features of SmarterTrack is its internal chat functionality. I'm not really talking about live chat -— that's primarily used to chat with external audience...
This is the last part of a small series of posts about lean customer service and the role of helpdesks in helping businesses move towards a leaner and more efficient customer service model. Part ...
In Part 1 of this series, I touched on the short history of the Lean Movement in manufacturing and its entry into other industries and leadership theory. I also went into the first of three gener...
https://www.smartertools.com/blog/2012/03/06-lean-customer-service-helpdesks-part-2-eliminate-waste
The initial foundation of the whole "lean" movement was popularized in the 1980's with a joint venture between General Motors and Toyota. The joint venture was a way for both companies to use a f...
Selecting a help desk for your business should be a fairly simple task. However, with all of the options out there it can be a bit difficult to figure out which one is the best fit for your needs...
https://www.smartertools.com/blog/2011/12/21-five-things-to-look-for-in-a-cloud-based-help-desk
There is a lot of talk these days about social media--its import, its impact, its value and its effect on how we do business and communicate. What's lost in all this discussion, however, is any r...
https://www.smartertools.com/blog/2011/08/29-the-value-of-email
Who actually enjoys sitting around waiting for an installation to complete? Working with developers, one of the tasks I am constantly being asked for in IT is to provision test workstations and v...
https://www.smartertools.com/blog/2011/04/13-3-tips-to-speed-up-workstation-deployment