Hi, I have a Moto g (7) Power. I tried these steps, but ... At Step 3, FYI: The phone actually instructs me to use the Power Button to select, and it works. Otherwise, the Volume Up & Down just s...
These instructions do not go at all with my moto e!
In reply to HELEN STATHAM. SD card is less reliable than inte...
In reply to simon. I've tried to 'see' the card via Explorer ...
In reply to HELEN STATHAM. Did your test the SD card in other...
In reply to simon. hi - this is not about cache but wonder if...
In reply to john s fink. Yes...me too (had to use the Power b...
In reply to HELEN STATHAM. Thank you for the update. If there...
In reply to simon. It got worse and turned itself off ... the...
In reply to HELEN STATHAM. Clearing cache partition should no...
This has gone from bad to worse. Firstly I did Step 2 but failed to get step 3 right the first time - and appeared to lose Facebook, Messenger and Strava when the phone switched on. I have now be...
It worked perfectly with my Moto G 2nd gen. Thanks a lot for the instructions!
Can you use this method to factory reset phone?
This helped me and it worked ok so thanks
The process described here was too lengthy. Don't U have any simple way to clear cache.. As in ginger bread there was an option in app setting to clear cache of every heavy and frequently used ap...
In reply to Kristin. Update.... This time the process did not...
Has anyone else had to do this several times? This post is awesome! It is frustrating when you have to do it every couple months. Is it reall worth the update. Such a hassle
In reply to Richard Barton. Enjoy your phone.
Really good tip clearing cache partion as it not only cured my bluetooth headset issues which were that i couldnt use it for phone calls but everything else was ok but it also cured my track jump...
In reply to john s fink. Thank you for your feedback. Enjoy y...
In reply to simon. Thank you for the instructions and especia...
Thank you I've had a rash of problems on my 1st gen Moto X after the Android 5.1 upgrade. Those problems include strange noises, including pops and such. System running slower. Battery drain is m...
Hello.. I am using moto x (1st gen) and I updated to 5.1 Android version .. Only after that I am not able to scan any wifi networks nearby..and I have checked whether it is the problem of wifi ro...
The steps were performed on Moto G secong gen running on lollipop. But the problem still exists. "restart camera" while accessing front cam. Is there anything further that can be done ??
In reply to Brij Karathiya. Backup the phone and try a factor...
I updated my moto g 2nd gen to the android 6.0 And Since about 2 days I saw my phone’s was out of internal storage and yesterday while i was using what's app suddenly my phone's got hanged I sa...
In reply to Melissa Swingle. You can reset YouTube app on set...
In reply to Toby. After my moto G upgrade last month my phone...
btw - this step-by-step still works on marshmallow, except after selecting "wipe cache" you will get a yes/no confirmation screen. select option with vol keys and confirm with power buttons
In reply to Sangamesh Hiremath. If clearing cache partition d...
In reply to simon. After update to Android 6 ..my phone slowe...
In reply to simon. This problem started for me too after the ...
How do i delete audio that is taking up my internal memory.I have moto e first generation phone. I have tried everyway i can and still not able to do it. Want let me click and hold on it and dele...
Hi, I am having Moto X (1st Gen) running on Lollypop upgrade. It worked fine for few months and now touch doesn't respond to the top-left corner menu (eg. menu of Playstore) of any application. i...
In reply to aravind senthil. You probably have to visit Motor...
Sir i tried ur wipe cache solution in order to recover shutter sound option. But this option doesn't work as well. What should i do?
sir i am having more trouble i have moto x 1st gen there is a problem like after updating the phone to android4.4.4.2 no sim card is showing it is saying no sim card . so i tried to uupdate to lo...
I want to add my thanks as well. The cache clear has worked well.
My Moto X1058 (2013) no longer vibrates after the Lollipop update. All of my vibrate options are enabled. I have also done a factory reset and still no vibration on calls, messages, key touch or ...
Awesome post.. It worked like a charm :) thank you so much.
In reply to Jason L. Cheers for that pal, was spending ages h...
In reply to simon. Hi Simon, I just checked IP Address, Wi-Fi...
In reply to simon. Hello Simon, Phone is not reading any Sim ...
Hello, My Simcards & Wifi disabled after doing this. Can you please help?
In reply to Sanjay Suryawanshi. Did you try to reinsert the s...
Dear all, Me had updated my Moto g2 to 5.0.2 ie. Lollipop version ... initially it works ok ok gaining all the benefits having Lollipop, but after some couple of days .. me .. all of sudden not a...
In reply to simon. May be thats the only option & I see its n...
In reply to Mohithkumar. Not sure. Normally you can get the d...
I have my Motorola G2 constantly Rebooting and does not pass over Motorola Log .It just went to rebooting sequence all of a sudden.Kindly help. Is there any workaround to get my data back from In...
Thank you very much!!! I followed the directions carefully and got a fast, clean reboot
In reply to Jason L. Note: this Moto X 1st gen (2013) phone w...
The instructions above did not advance me to the Recovery / dead android screens on my Moto X 1st gen (2013) even after multiple attempts. Motorola's instructions for wiping the cache were succes...
In reply to Denny Erardi. There are no known problems with 5....
In reply to simon. Hello again, It's actually all apps. I can...
In reply to Denny Erardi. It could be due to some other apps....
In reply to simon. Thank you Simon. About five minutes after ...
In reply to Denny Erardi. Just wait a bit longer. It can take...
Thanks for the tips - am hoping it works for my Moto X - Gen 1. After installing Lollipop 5.1, I get an error message that Google Services isn't updated, which it is, and every time start the pho...
In reply to simon. Thanx Simon. You are a saviour. World is a...
Hi Simon. Thanks for the clear directions. I followed these steps on my Moto XT1060 because each time my phone restarts it wants to optimize each of my apps. Unfortunately clearing the cache part...
In reply to Aman Gupta. backup your data, then try a factory ...
I am using Moto X generation 1. After the lollipop upgrade, it gets switched off abruptly. Could you please elp for the same. Rate of getting switched off is about 5-6 times/day.
In reply to simon. Thank you Simon :)
In reply to vinod kumar. The storage may be corrupted. You ha...
In reply to vinod kumar. if i select any other option than 'r...
First of all thanks Simon :) my phone had a problem that unable to restart and just showing white screen so i tried to follow above while doing the above steps, when i select 'recovery' then it i...
wow simon u r the man.. i almost fed up with this lollypop but u saved my time and money too... thanks man.. much appreciated.. writing this after only 2 min of use.. worked so faster.. thanks ma...
In reply to bhanu pratap. During cache clear, any contact or ...
Will this clearing method do anything for the Moto X 2013 Lollipop upgrade problem of Youtube videos freezing ("There was a problem playing, Click to retry") No problems on Kitkat.
Will this clearing method do anything for the Moto X 2013 lollipop problem of now not being able to do Google Now voice searches from any screen hands free? Worked great on Kitkat.
Many thanks, this did the trick! Really appreciate the helpful instructions and FAQs.
Thank you, the clearing of the cache worked perfect. My phone is now up to speed again.
Lollipop Steps 1. Ensure the device is powered off, and unplugged 2. Press and hold the Volume Down button and Power button (located on the right edge of the device) for approximately 3 seconds t...
In reply to Lakshmy Narayan. What did you get if you tap and ...
After lolly pop upgrde 5.1, My Moto X phone , I am not able to Delete Individual SMS messages . I Cleared the System Cache post Upgarde . Can anyone Help me ?
In Kitkat 4.4.4, in step 5 to wipe the cache, my phone tells me it's wiping, and immediately reboots (within 1 second after it told me it's wiping). I get the feeling it never gets the chance to ...