Knowledgebase (Information)

Please make sure that you are using a version of MSM software which is tested to work with our products and is listed below. Login details for accessing MSM or Avago Management is: Username: raid...

https://kb.open-e.com/dssv7jdss-unable-to-connect-to-hw-raid-using-megaraid-storage-manager-msm-software_2861.html

How to run Open-E DSS V7 in rescue mode? The rescue mode allows you to start the system without logical volumes mounted. Using console: ...

https://kb.open-e.com/dss-v7-how-to-run-open-e-dss-v7-in-rescue-mode_1823.html

Additional information: product name: JovianDSS/DSS V7 Subject: Potential Active Directory connectivity issues after addressing CVE-2022-38023 by Microsoft Contents: Open-E JovianDSS and DSS V7 u...

https://kb.open-e.com/dss-v7jdssnetlogon-rpc-elevation-of-privilege-vulnerability-(cve-2022-38023)_3481.html

Subject: Changing the Disk Timeout setting in Windows OS Reason: Too low standard disk timeout value on a Windows operating system may cause disruptions during failover. A step-by-step procedure ...

https://kb.open-e.com/changing-the-disk-timeout-setting-in-windows-os_3491.html

Description: When using Samsung PM 863a and PM883, data corruption can occur during background operations due to UECC flag cleared by mistake from the current firmware. This may occur during back...

https://kb.open-e.com/samsung-pm863pm863a-and-pm883-data-miscompare-issue_3321.html

Additional information: product name: JovianDSS / DSS V7 product version: all / version build: all / version Problem: When trying to set the MTU value of 9000, it claims it's a wrong value. Sympt...

https://kb.open-e.com/jdss-dss-v7-jumbo-frames_121.html

Additional information: product name: JovianDSS / DSS V7 product version: all / version build: all / version Subject: After the installation of DSS V7 or JovianDSS, it requires activation. How ca...

https://kb.open-e.com/jdss-dssv7-how-to-activate-my-dss-v7-or-joviandss-product_702.html

Additional information: product name: DSS V7 product version: all / version build: all Subject: How can I obtain and apply a small update to my Open-E software? Contents: You can obtain small upd...

https://kb.open-e.com/dss-v7-how-can-i-obtain-and-apply-a-small-update-to-my-open-e-software_63.html

If you want to reset the password from console you have two ways: first you can establish the connection with DSS using PuTTY, second accessing the console directly. Here you can find How To arti...

https://kb.open-e.com/how-to-reset-password-from-console_2023.html

1 - Adaptec/Microsemi controllers maxView Storage Manager v2.03.22476 is required. 2 - Change the default password for the Adaptec Storage Manager to gain read/write access. To do this, Login to ...

https://kb.open-e.com/adaptecmicrosemi-storage-manager-(asm)-access-in-dss-v7-up60_1573.html

PROBLEM: Slow SMB performance with MacOS X clients while AFP performance is good EXAMPLE: With MacOS X clients (OS version 10.12.6) there is a significant speed differences between AFP and SMB. W...

https://kb.open-e.com/slow-smb-performance-with-macos-x-clients-while-afp-performance-is-good_2911.html

There is a possibility to start cluster in a "local" mode, serving data from one working node exclusively. Once your DSS node-b goes down, working node will automatically switch itself into "sou...

https://kb.open-e.com/starting-cluster-manually-in-local-mode-after-failure-of-a-node_2721.html

Thanks to Jadar Simoes from SDC who provided this MIB for all to use. Provided and contributed by: Jader Simões Diretor de Tecnologia www.sdc.com.br

https://kb.open-e.com/lsi-mib-to-collect-all-information-to-use-with-lsi-raid-controllers_2851.html

1. 1. Find out the UPS IP address from the DHCP server. (in this how-to : 192.168.0.156) 2. 2. Go to the UPS WEB GUI http:// 192.168.0.156 address: default user name: admin password:...

https://kb.open-e.com/how-to-configure-socomec-(net-vision)-ups-via-ethernet-smart-card-(wwwsocomecch)_2841.html