LiveHelpNow Blog » knowledge base

“We cannot direct the wind, but we can adjust the sails.” – Dolly Parton Dolly is right on pitch here (and always!). And her wisdom relates to so many aspects of our ever-changing life. Tod...

https://livehelpnow.net/blog/livehelpnow-tools-fxchoice/

Imagine yourself being stuck at an airport. Your flight is delayed, and you want to speak with someone for help.  But there is no one at the desk, and the customer service lines are constantly b...

https://livehelpnow.net/blog/customer-self-service/

Sometimes when you start cleaning your house, you move some of the furniture and realize that the new arrangement looks much better.  This happened to be the case as we continue to improve our A...

https://livehelpnow.net/blog/knowledge-base-move/

Having a knowledge management system is no longer optional. In fact, even if you haven’t specifically thought about it, your company probably already has some sort of knowledge management syste...

https://livehelpnow.net/blog/7-reasons-you-should-invest-in-knowledgebase-software/

As a business owner and a consumer, you know that a company’s level of customer service can make or break a customer’s loyally and commitment to a brand.  Unfortunately one drawback of runni...

https://livehelpnow.net/blog/customer-service-cornerstones-for-your-online-business/

Did you know that 74% of people say that customer service around holiday time is the worst it is all year? Did you know that 91% of people surveyed feel that businesses should be better prepared ...

https://livehelpnow.net/blog/avoid-nightmare-holiday-customer-service/

The LiveHelpNow Knowledge Base article editor has a new look and feel along with better performance. You’ll now be able to create ‘private’ tickets that are never visible to customers & edi...

https://livehelpnow.net/blog/knowledge-base-article-editor-and-ticket-system-notifications-get-a-facelift/

Look through ‘recent call history’ in your Ticket info and Callback info. Reviewing customer calls is a consistent way to get great customer feedback. We’ve just added a ‘recent call hi...

https://livehelpnow.net/blog/track-customer-calls-and-expand-your-knowledge/

A new study released by Google classifies the upcoming holiday season as the first “non line” shopping season, meaning that the line between online and offline shopping experiences is practic...

https://livehelpnow.net/blog/a-post-about-googles-report-on-this-years-holiday-trends/

If you oversee a help center, you’ve likely noticed that unpredictable call volumes can leave you with the difficult task of managing periods of idle time. Inactive operators mean your help des...

https://livehelpnow.net/blog/how-to-turn-idle-time-into-active-wait-time/