Help Scout

Making decisions based on user feedback leads to better products and a stronger business. Here’s how you can conduct effective customer feedback analysis today. Read the full article

https://www.helpscout.com/blog/customer-feedback-analysis/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/may-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/june-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/june-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/june-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/june-2019-release-notes/

Giving support teams easy access to relevant contextual data creates better, more human customer service. Here’s how to make it happen.Read the full article

https://www.helpscout.com/helpu/humanize-service-with-data/

Giving support teams easy access to relevant contextual data creates better, more human customer service. Here’s how to make it happen.Read the full article

https://www.helpscout.com/helpu/humanize-service-with-data/

Giving support teams easy access to relevant contextual data creates better, more human customer service. Here’s how to make it happen.Read the full article

https://www.helpscout.com/helpu/humanize-service-with-data/

Giving support teams easy access to relevant contextual data creates better, more human customer service. Here’s how to make it happen.Read the full article

https://www.helpscout.com/helpu/humanize-service-with-data/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/may-2019-release-notes/

Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems.Read the full article

https://www.helpscout.com/helpu/boring-customer-service/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/may-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/may-2019-release-notes/

I decided to take a sabbatical from work — here’s what I learned, along with the impact it had on our company.Read the full article

https://www.helpscout.com/blog/sabbatical-from-work/

I decided to take a sabbatical from work — here’s what I learned, along with the impact it had on our company.Read the full article

https://www.helpscout.com/blog/sabbatical-from-work/

I decided to take a sabbatical from work — here’s what I learned, along with the impact it had on our company.Read the full article

https://www.helpscout.com/blog/sabbatical-from-work/

I decided to take a sabbatical from work — here’s what I learned, along with the impact it had on our company.Read the full article

https://www.helpscout.com/blog/sabbatical-from-work/

The term “technical debt” tries to encapsulate many, often conflicting concepts. Here we unravel several myths surrounding tech debt and offer a practical approach to addressing it.Read the f...

https://www.helpscout.com/blog/technical-debt/

The term “technical debt” tries to encapsulate many, often conflicting concepts. Here we unravel several myths surrounding tech debt and offer a practical approach to addressing it.Read the f...

https://www.helpscout.com/blog/technical-debt/

Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems.Read the full article

https://www.helpscout.com/helpu/boring-customer-service/

Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems.Read the full article

https://www.helpscout.com/helpu/boring-customer-service/

The term “technical debt” tries to encapsulate many, often conflicting concepts. Here we unravel several myths surrounding tech debt and offer a practical approach to addressing it.Read the f...

https://www.helpscout.com/blog/technical-debt/

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud.Read the full article

https://www.helpscout.com/customer-service-quotes/funny/

Use these indicators and tips to help you understand when you might want to extend to 7-day support coverage and how to roll it out effectively.Read the full article

https://www.helpscout.com/helpu/weekend-support/

Use these indicators and tips to help you understand when you might want to extend to 7-day support coverage and how to roll it out effectively.Read the full article

https://www.helpscout.com/helpu/weekend-support/

Use these indicators and tips to help you understand when you might want to extend to 7-day support coverage and how to roll it out effectively.Read the full article

https://www.helpscout.com/helpu/weekend-support/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/july-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/july-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/july-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/july-2019-release-notes/

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud.Read the full article

https://www.helpscout.com/customer-service-quotes/funny/

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud.Read the full article

https://www.helpscout.com/customer-service-quotes/funny/

Great customer service isn’t all about wow moments or heroic interventions. Here are 5 dull tales of excellent service delivered with flash through well-built systems.Read the full article

https://www.helpscout.com/helpu/boring-customer-service/

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud.Read the full article

https://www.helpscout.com/customer-service-quotes/funny/

Learn how to communicate ideas effectively in both professional and personal settings to avoid miscommunications, save time, and bring the best ideas to life as a team.Read the full article

https://www.helpscout.com/blog/communicate-ideas-effectively/

Learn how to communicate ideas effectively in both professional and personal settings to avoid miscommunications, save time, and bring the best ideas to life as a team.Read the full article

https://www.helpscout.com/blog/communicate-ideas-effectively/

Learn how to communicate ideas effectively in both professional and personal settings to avoid miscommunications, save time, and bring the best ideas to life as a team.Read the full article

https://www.helpscout.com/blog/communicate-ideas-effectively/

Learn how to communicate ideas effectively in both professional and personal settings to avoid miscommunications, save time, and bring the best ideas to life as a team.Read the full article

https://www.helpscout.com/blog/communicate-ideas-effectively/

Our third annual employee survey shows where we’re starting to see positive change take place, as well as the challenges we still face.Read the full article

https://www.helpscout.com/blog/dei-spring-2019/

Our third annual employee survey shows where we’re starting to see positive change take place, as well as the challenges we still face.Read the full article

https://www.helpscout.com/blog/dei-spring-2019/

Our third annual employee survey shows where we’re starting to see positive change take place, as well as the challenges we still face.Read the full article

https://www.helpscout.com/blog/dei-spring-2019/

Our third annual employee survey shows where we’re starting to see positive change take place, as well as the challenges we still face.Read the full article

https://www.helpscout.com/blog/dei-spring-2019/

The term “technical debt” tries to encapsulate many, often conflicting concepts. Here we unravel several myths surrounding tech debt and offer a practical approach to addressing it.Read the f...

https://www.helpscout.com/blog/technical-debt/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/apr-2019-release-notes/

Our brand handbook is both an internal and external toolkit for creating and communicating things in the Help Scout way.Read the full article

https://www.helpscout.com/blog/brand-handbook/

These customer support salary reports reveals what customer support professionals earn by location, industry, gender and more.Read the full article

https://www.helpscout.com/customer-support-salary/

Today’s support professionals need a specific type of reading skill to comprehend customers’ incoming emails in the high-pressureRead the full article

https://www.helpscout.com/helpu/analytical-reading/

Today’s support professionals need a specific type of reading skill to comprehend customers’ incoming emails in the high-pressureRead the full article

https://www.helpscout.com/helpu/analytical-reading/

Today’s support professionals need a specific type of reading skill to comprehend customers’ incoming emails in the high-pressureRead the full article

https://www.helpscout.com/helpu/analytical-reading/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/feb-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/feb-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/feb-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/feb-2019-release-notes/

These customer support salary reports reveals what customer support professionals earn by location, industry, gender and more.Read the full article

https://www.helpscout.com/customer-support-salary/

These customer support salary reports reveals what customer support professionals earn by location, industry, gender and more.Read the full article

https://www.helpscout.com/customer-support-salary/

A peek behind the curtain at what went into the making of Help Scout’s Beacon productRead the full article

https://www.helpscout.com/blog/beacon-design/

These customer support salary reports reveals what customer support professionals earn by location, industry, gender and more.Read the full article

https://www.helpscout.com/customer-support-salary/

Read the full article

https://www.helpscout.com/helpu/working-in-support-driven-growth/

Read the full article

https://www.helpscout.com/helpu/working-in-support-driven-growth/

Read the full article

https://www.helpscout.com/helpu/working-in-support-driven-growth/

Read the full article

https://www.helpscout.com/helpu/working-in-support-driven-growth/

Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.Read the full article

https://www.helpscout.com/helpu/10-features-help-desk-ticketing-software/

Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.Read the full article

https://www.helpscout.com/helpu/10-features-help-desk-ticketing-software/

Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.Read the full article

https://www.helpscout.com/helpu/10-features-help-desk-ticketing-software/

Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team.Read the full article

https://www.helpscout.com/helpu/10-features-help-desk-ticketing-software/

Today’s support professionals need a specific type of reading skill to comprehend customers’ incoming emails in the high-pressureRead the full article

https://www.helpscout.com/helpu/analytical-reading/

A peek behind the curtain at what went into the making of Help Scout’s Beacon productRead the full article

https://www.helpscout.com/blog/beacon-design/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/apr-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/march-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/apr-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/apr-2019-release-notes/

Communication in the workplace is one of the most important factors in the development, growth, and success of companies. Learn about 8 internal communication tools to boost your team’s collabo...

https://www.helpscout.com/blog/internal-communication-tools/

Communication in the workplace is one of the most important factors in the development, growth, and success of companies. Learn about 8 internal communication tools to boost your team’s collabo...

https://www.helpscout.com/blog/internal-communication-tools/

Communication in the workplace is one of the most important factors in the development, growth, and success of companies. Learn about 8 internal communication tools to boost your team’s collabo...

https://www.helpscout.com/blog/internal-communication-tools/

Communication in the workplace is one of the most important factors in the development, growth, and success of companies. Learn about 8 internal communication tools to boost your team’s collabo...

https://www.helpscout.com/blog/internal-communication-tools/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/march-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/march-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/march-2019-release-notes/

A peek behind the curtain at what went into the making of Help Scout’s Beacon productRead the full article

https://www.helpscout.com/blog/beacon-design/

A behind-the-scenes look at what went into Help Scout’s new illustration style and overarching brand.Read the full article

https://www.helpscout.com/blog/rebrand/

A behind-the-scenes look at what went into Help Scout’s new illustration style and overarching brand.Read the full article

https://www.helpscout.com/blog/rebrand/

A behind-the-scenes look at what went into Help Scout’s new illustration style and overarching brand.Read the full article

https://www.helpscout.com/blog/rebrand/

A behind-the-scenes look at what went into Help Scout’s new illustration style and overarching brand.Read the full article

https://www.helpscout.com/blog/rebrand/

Practical guidance on when to consider turning off a particular support channel, and how to do it with the least impact on your customers and your team.Read the full article

https://www.helpscout.com/helpu/turn-off-support-channel/

Practical guidance on when to consider turning off a particular support channel, and how to do it with the least impact on your customers and your team.Read the full article

https://www.helpscout.com/helpu/turn-off-support-channel/

Practical guidance on when to consider turning off a particular support channel, and how to do it with the least impact on your customers and your team.Read the full article

https://www.helpscout.com/helpu/turn-off-support-channel/

Practical guidance on when to consider turning off a particular support channel, and how to do it with the least impact on your customers and your team.Read the full article

https://www.helpscout.com/helpu/turn-off-support-channel/

A peek behind the curtain at what went into the making of Help Scout’s Beacon productRead the full article

https://www.helpscout.com/blog/beacon-design/

Use these indicators and tips to help you understand when you might want to extend to 7-day support coverage and how to roll it out effectively.Read the full article

https://www.helpscout.com/helpu/weekend-support/

Our brand handbook is both an internal and external toolkit for creating and communicating things in the Help Scout way.Read the full article

https://www.helpscout.com/blog/brand-handbook/

Read the full article

https://www.helpscout.com/helpu/communicating-support-team-successes/

Make your team time inspirational, energizing and fun with these 27 company retreat ideas your team will be sure to talk about all year.Read the full article

https://www.helpscout.com/blog/company-retreat-ideas/

Trying to figure out what tools to include in your support tech stack? Here are 19 customer service tools your team (and customers) will love.Read the full article

https://www.helpscout.com/helpu/customer-support-tools-resources/

Trying to figure out what tools to include in your support tech stack? Here are 19 customer service tools your team (and customers) will love.Read the full article

https://www.helpscout.com/helpu/customer-support-tools-resources/

Trying to figure out what tools to include in your support tech stack? Here are 19 customer service tools your team (and customers) will love.Read the full article

https://www.helpscout.com/helpu/customer-support-tools-resources/

Trying to figure out what tools to include in your support tech stack? Here are 19 customer service tools your team (and customers) will love.Read the full article

https://www.helpscout.com/helpu/customer-support-tools-resources/

When your company is enjoying some downtime during a retreat or holiday, how should you manage customer support?Read the full article

https://www.helpscout.com/helpu/support-during-company-events/

When your company is enjoying some downtime during a retreat or holiday, how should you manage customer support?Read the full article

https://www.helpscout.com/helpu/support-during-company-events/

When your company is enjoying some downtime during a retreat or holiday, how should you manage customer support?Read the full article

https://www.helpscout.com/helpu/support-during-company-events/

When your company is enjoying some downtime during a retreat or holiday, how should you manage customer support?Read the full article

https://www.helpscout.com/helpu/support-during-company-events/

Make your team time inspirational, energizing and fun with these 27 company retreat ideas your team will be sure to talk about all year.Read the full article

https://www.helpscout.com/blog/company-retreat-ideas/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/november-2019-release-notes/

Make your team time inspirational, energizing and fun with these 27 company retreat ideas your team will be sure to talk about all year.Read the full article

https://www.helpscout.com/blog/company-retreat-ideas/

Make your team time inspirational, energizing and fun with these 27 company retreat ideas your team will be sure to talk about all year.Read the full article

https://www.helpscout.com/blog/company-retreat-ideas/

Practical, research backed advice on how and when to manage situations where your team are complaining about your customers.Read the full article

https://www.helpscout.com/helpu/handling-venting/

Practical, research backed advice on how and when to manage situations where your team are complaining about your customers.Read the full article

https://www.helpscout.com/helpu/handling-venting/

Practical, research backed advice on how and when to manage situations where your team are complaining about your customers.Read the full article

https://www.helpscout.com/helpu/handling-venting/

Practical, research backed advice on how and when to manage situations where your team are complaining about your customers.Read the full article

https://www.helpscout.com/helpu/handling-venting/

Planning a company retreat takes more work than you’d think. From choosing a location to putting together an agenda, here’s what the process looks like.Read the full article

https://www.helpscout.com/blog/how-to-plan-a-company-retreat/

Planning a company retreat takes more work than you’d think. From choosing a location to putting together an agenda, here’s what the process looks like.Read the full article

https://www.helpscout.com/blog/how-to-plan-a-company-retreat/

Planning a company retreat takes more work than you’d think. From choosing a location to putting together an agenda, here’s what the process looks like.Read the full article

https://www.helpscout.com/blog/how-to-plan-a-company-retreat/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/november-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/november-2019-release-notes/

Help Scout team members share their favorite time management tips and tools for work.Read the full article

https://www.helpscout.com/blog/productivity-hacks/

Building a successful customer centric selling approach means incorporating key principles to ensure your sales team is aligned and set up for success.Read the full article

https://www.helpscout.com/blog/customer-centric-selling/

Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works with customers.Read the full article

https://www.helpscout.com/helpu/scaling-whole-company-support/

Customer feedback helps companies understand the experiences and needs of their community. Here are ways to collect your customers’ insightsRead the full article

https://www.helpscout.com/blog/customer-feedback/

Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works with customers.Read the full article

https://www.helpscout.com/helpu/scaling-whole-company-support/

Color psychology in marketing and branding is more complex than “green conveys calm.” Consider these studies to make better decisions.Read the full article

https://www.helpscout.com/blog/psychology-of-color/

Color psychology in marketing and branding is more complex than “green conveys calm.” Consider these studies to make better decisions.Read the full article

https://www.helpscout.com/blog/psychology-of-color/

Color psychology in marketing and branding is more complex than “green conveys calm.” Consider these studies to make better decisions.Read the full article

https://www.helpscout.com/blog/psychology-of-color/

Color psychology in marketing and branding is more complex than “green conveys calm.” Consider these studies to make better decisions.Read the full article

https://www.helpscout.com/blog/psychology-of-color/

Building a successful customer centric selling approach means incorporating key principles to ensure your sales team is aligned and set up for success.Read the full article

https://www.helpscout.com/blog/customer-centric-selling/

Building a successful customer centric selling approach means incorporating key principles to ensure your sales team is aligned and set up for success.Read the full article

https://www.helpscout.com/blog/customer-centric-selling/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/november-2019-release-notes/

Building a successful customer centric selling approach means incorporating key principles to ensure your sales team is aligned and set up for success.Read the full article

https://www.helpscout.com/blog/customer-centric-selling/

A support ticket system treats customers like numbers, not people. That’s why our help desk calls customer interactions “conversations,” not “tickets.”Read the full article

https://www.helpscout.com/blog/support-ticket-system/

Un système de tickets de support traite les clients comme des numéros, pas comme des personnes. C'est pourquoi notre service d'assistance nomme les interactions avec les clients "conversations"...

https://www.helpscout.com/blog/support-ticket-system/

Ein Support-Ticket-System behandelt Kunden wie Nummern, nicht wie Menschen. Deshalb nennt unser Helpdesk die Interaktionen mit Kunden "Gespräche", nicht "Tickets".Read the full article

https://www.helpscout.com/blog/support-ticket-system/

A support ticket system treats customers like numbers, not people. That’s why our help desk calls customer interactions “conversations,” not “tickets.”Read the full article

https://www.helpscout.com/blog/support-ticket-system/

If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.Read the full article

https://www.helpscout.com/helpu/shared-mailbox-best-practices/

If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.Read the full article

https://www.helpscout.com/helpu/shared-mailbox-best-practices/

If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.Read the full article

https://www.helpscout.com/helpu/shared-mailbox-best-practices/

If your team operates from a shared mailbox, you’ll appreciate these 7 shared mailbox best practices to streamline your communications.Read the full article

https://www.helpscout.com/helpu/shared-mailbox-best-practices/

Planning a company retreat takes more work than you’d think. From choosing a location to putting together an agenda, here’s what the process looks like.Read the full article

https://www.helpscout.com/blog/how-to-plan-a-company-retreat/

Help Scout team members share their favorite time management tips and tools for work.Read the full article

https://www.helpscout.com/blog/productivity-hacks/

Our brand handbook is both an internal and external toolkit for creating and communicating things in the Help Scout way.Read the full article

https://www.helpscout.com/blog/brand-handbook/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/august-2019-release-notes/

Discover the uniting principles that helped these 12 customer support pros launch and run their side projects.Read the full article

https://www.helpscout.com/helpu/9-principles-starting-a-side-hustle/

Discover the uniting principles that helped these 12 customer support pros launch and run their side projects.Read the full article

https://www.helpscout.com/helpu/9-principles-starting-a-side-hustle/

Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.Read the full article

https://www.helpscout.com/blog/brand-illustration/

Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.Read the full article

https://www.helpscout.com/blog/brand-illustration/

Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.Read the full article

https://www.helpscout.com/blog/brand-illustration/

Illustrations are a critical component of a brand’s storytelling process. Here’s how we approached illustrating the Help Scout Brand Handbook.Read the full article

https://www.helpscout.com/blog/brand-illustration/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/august-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/august-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/august-2019-release-notes/

Discover the uniting principles that helped these 12 customer support pros launch and run their side projects.Read the full article

https://www.helpscout.com/helpu/9-principles-starting-a-side-hustle/

Creating a safe space for working parents to be successful in the workplace leads to undeniable benefits for families, and for your business.Read the full article

https://www.helpscout.com/blog/working-parents/

Creating a safe space for working parents to be successful in the workplace leads to undeniable benefits for families, and for your business.Read the full article

https://www.helpscout.com/blog/working-parents/

Creating a safe space for working parents to be successful in the workplace leads to undeniable benefits for families, and for your business.Read the full article

https://www.helpscout.com/blog/working-parents/

Creating a safe space for working parents to be successful in the workplace leads to undeniable benefits for families, and for your business.Read the full article

https://www.helpscout.com/blog/working-parents/

Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.Read the full article

https://www.helpscout.com/blog/help-scout-for-good/

Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.Read the full article

https://www.helpscout.com/blog/help-scout-for-good/

Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.Read the full article

https://www.helpscout.com/blog/help-scout-for-good/

Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values.Read the full article

https://www.helpscout.com/blog/help-scout-for-good/

Our brand handbook is both an internal and external toolkit for creating and communicating things in the Help Scout way.Read the full article

https://www.helpscout.com/blog/brand-handbook/

Discover the uniting principles that helped these 12 customer support pros launch and run their side projects.Read the full article

https://www.helpscout.com/helpu/9-principles-starting-a-side-hustle/

See how a brand comes to life by incorporating animation with brand elements.Read the full article

https://www.helpscout.com/blog/brand-handbook-animation/

Help Scout team members share their favorite time management tips and tools for work.Read the full article

https://www.helpscout.com/blog/productivity-hacks/

How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.Read the full article

https://www.helpscout.com/helpu/support-triage/

Help Scout team members share their favorite time management tips and tools for work.Read the full article

https://www.helpscout.com/blog/productivity-hacks/

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.Read the full article

https://www.helpscout.com/blog/why-choose-beacon/

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.Read the full article

https://www.helpscout.com/blog/why-choose-beacon/

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.Read the full article

https://www.helpscout.com/blog/why-choose-beacon/

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.Read the full article

https://www.helpscout.com/blog/why-choose-beacon/

How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.Read the full article

https://www.helpscout.com/helpu/support-triage/

How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.Read the full article

https://www.helpscout.com/helpu/support-triage/

How Help Scout’s support team delivers high-quality service for the trickiest cases using a new triage process.Read the full article

https://www.helpscout.com/helpu/support-triage/

The RACI Matrix makes sense, but it has a few fundamental flaws. ARPA is Help Scout’s alternative to the RACI model.Read the full article

https://www.helpscout.com/blog/arpa-raci-model/

See how a brand comes to life by incorporating animation with brand elements.Read the full article

https://www.helpscout.com/blog/brand-handbook-animation/

The RACI Matrix makes sense, but it has a few fundamental flaws. ARPA is Help Scout’s alternative to the RACI model.Read the full article

https://www.helpscout.com/blog/arpa-raci-model/

The RACI Matrix makes sense, but it has a few fundamental flaws. ARPA is Help Scout’s alternative to the RACI model.Read the full article

https://www.helpscout.com/blog/arpa-raci-model/

The RACI Matrix makes sense, but it has a few fundamental flaws. ARPA is Help Scout’s alternative to the RACI model.Read the full article

https://www.helpscout.com/blog/arpa-raci-model/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/september-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/september-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/september-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/september-2019-release-notes/

See how a brand comes to life by incorporating animation with brand elements.Read the full article

https://www.helpscout.com/blog/brand-handbook-animation/

See how a brand comes to life by incorporating animation with brand elements.Read the full article

https://www.helpscout.com/blog/brand-handbook-animation/

Read the full article

https://www.helpscout.com/helpu/communicating-support-team-successes/

Read the full article

https://www.helpscout.com/helpu/communicating-support-team-successes/

Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works with customers.Read the full article

https://www.helpscout.com/helpu/scaling-whole-company-support/

Cheap customers aren’t sale-chasers; they just feel more buying pain. Here’s how to get “cheap” customers to spend more by minimizing that buying pain.Read the full article

https://www.helpscout.com/blog/cheap-customers/

Customer Support and Customer Success teams share similar skill sets and goals, but they use different approaches.Read the full article

https://www.helpscout.com/blog/customer-support-vs-customer-success/

You can help foster diversity and inclusion (D&I) in the workplace — no matter what your role is.Read the full article

https://www.helpscout.com/blog/fostering-inclusivity/

You can help foster diversity and inclusion (D&I) in the workplace — no matter what your role is.Read the full article

https://www.helpscout.com/blog/fostering-inclusivity/

You can help foster diversity and inclusion (D&I) in the workplace — no matter what your role is.Read the full article

https://www.helpscout.com/blog/fostering-inclusivity/

You can help foster diversity and inclusion (D&I) in the workplace — no matter what your role is.Read the full article

https://www.helpscout.com/blog/fostering-inclusivity/

Cheap customers aren’t sale-chasers; they just feel more buying pain. Here’s how to get “cheap” customers to spend more by minimizing that buying pain.Read the full article

https://www.helpscout.com/blog/cheap-customers/

Cheap customers aren’t sale-chasers; they just feel more buying pain. Here’s how to get “cheap” customers to spend more by minimizing that buying pain.Read the full article

https://www.helpscout.com/blog/cheap-customers/

Cheap customers aren’t sale-chasers; they just feel more buying pain. Here’s how to get “cheap” customers to spend more by minimizing that buying pain.Read the full article

https://www.helpscout.com/blog/cheap-customers/

When AI can answer (some) customer questions, what is the role of humans in support? The answer is bringing human curiosity back into service.Read the full article

https://www.helpscout.com/helpu/future-humans-customer-service/

The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related.Read the full article

https://www.helpscout.com/blog/customer-service-vs-customer-experience/

When AI can answer (some) customer questions, what is the role of humans in support? The answer is bringing human curiosity back into service.Read the full article

https://www.helpscout.com/helpu/future-humans-customer-service/

When AI can answer (some) customer questions, what is the role of humans in support? The answer is bringing human curiosity back into service.Read the full article

https://www.helpscout.com/helpu/future-humans-customer-service/

When AI can answer (some) customer questions, what is the role of humans in support? The answer is bringing human curiosity back into service.Read the full article

https://www.helpscout.com/helpu/future-humans-customer-service/

Negotiation is fundamentally about human interaction.Read the full article

https://www.helpscout.com/blog/how-to-negotiate/

Negotiation is fundamentally about human interaction.Read the full article

https://www.helpscout.com/blog/how-to-negotiate/

Negotiation is fundamentally about human interaction.Read the full article

https://www.helpscout.com/blog/how-to-negotiate/

Negotiation is fundamentally about human interaction.Read the full article

https://www.helpscout.com/blog/how-to-negotiate/

Choosing a remote company culture gives us a considerable advantage that you can’t buy: We have access to people most companies don’t.Read the full article

https://www.helpscout.com/blog/remote-culture/

Choosing a remote company culture gives us a considerable advantage that you can’t buy: We have access to people most companies don’t.Read the full article

https://www.helpscout.com/blog/remote-culture/

Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving.Read the full article

https://www.helpscout.com/blog/customer-service-vs-customer-support/

Customer Support and Customer Success teams share similar skill sets and goals, but they use different approaches.Read the full article

https://www.helpscout.com/blog/customer-support-vs-customer-success/

Choosing a remote company culture gives us a considerable advantage that you can’t buy: We have access to people most companies don’t.Read the full article

https://www.helpscout.com/blog/remote-culture/

A guide to thoughtfully reducing the number of separate tools your company uses to create and manage the customer service experience, and why it matters.Read the full article

https://www.helpscout.com/helpu/consolidating-customer-support-tools/

The way to stand out from the competition in a crowded market is to tailor your offerings to an underserved segment — here’s how.Read the full article

https://www.helpscout.com/blog/crowded-market/

The way to stand out from the competition in a crowded market is to tailor your offerings to an underserved segment — here’s how.Read the full article

https://www.helpscout.com/blog/crowded-market/

The way to stand out from the competition in a crowded market is to tailor your offerings to an underserved segment — here’s how.Read the full article

https://www.helpscout.com/blog/crowded-market/

The way to stand out from the competition in a crowded market is to tailor your offerings to an underserved segment — here’s how.Read the full article

https://www.helpscout.com/blog/crowded-market/

Can you hire people who are great email writers *and* live chat writers? E-Write’s Leslie O’Flahavan shares her tips for spotting great writers of email and chat support.Read the full article...

https://www.helpscout.com/helpu/hiring-writing-skills-chat/

Can you hire people who are great email writers *and* live chat writers? E-Write’s Leslie O’Flahavan shares her tips for spotting great writers of email and chat support.Read the full article...

https://www.helpscout.com/helpu/hiring-writing-skills-chat/

Can you hire people who are great email writers *and* live chat writers? E-Write’s Leslie O’Flahavan shares her tips for spotting great writers of email and chat support.Read the full article...

https://www.helpscout.com/helpu/hiring-writing-skills-chat/

Can you hire people who are great email writers *and* live chat writers? E-Write’s Leslie O’Flahavan shares her tips for spotting great writers of email and chat support.Read the full article...

https://www.helpscout.com/helpu/hiring-writing-skills-chat/

A guide to thoughtfully reducing the number of separate tools your company uses to create and manage the customer service experience, and why it matters.Read the full article

https://www.helpscout.com/helpu/consolidating-customer-support-tools/

Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving.Read the full article

https://www.helpscout.com/blog/customer-service-vs-customer-support/

A guide to thoughtfully reducing the number of separate tools your company uses to create and manage the customer service experience, and why it matters.Read the full article

https://www.helpscout.com/helpu/consolidating-customer-support-tools/

A guide to thoughtfully reducing the number of separate tools your company uses to create and manage the customer service experience, and why it matters.Read the full article

https://www.helpscout.com/helpu/consolidating-customer-support-tools/

The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related.Read the full article

https://www.helpscout.com/blog/customer-service-vs-customer-experience/

Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving.Read the full article

https://www.helpscout.com/blog/customer-service-vs-customer-support/

Customer Support and Customer Success teams share similar skill sets and goals, but they use different approaches.Read the full article

https://www.helpscout.com/blog/customer-support-vs-customer-success/

The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related.Read the full article

https://www.helpscout.com/blog/customer-service-vs-customer-experience/

Customer support is a specific type of customer service involving skills such as documentation, product feedback, and technical problem solving.Read the full article

https://www.helpscout.com/blog/customer-service-vs-customer-support/

Customer Support and Customer Success teams share similar skill sets and goals, but they use different approaches.Read the full article

https://www.helpscout.com/blog/customer-support-vs-customer-success/

The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related.Read the full article

https://www.helpscout.com/blog/customer-service-vs-customer-experience/

Choosing a remote company culture gives us a considerable advantage that you can’t buy: We have access to people most companies don’t.Read the full article

https://www.helpscout.com/blog/remote-culture/

Effective one-on-one meetings are a powerful tool for building strong, effective support teams. Here’s how to do it right.Read the full article

https://www.helpscout.com/helpu/one-on-ones-support/

Price increases need to be handled with care. Here’s how (and how not!) to communicate with customers when you need to raise your prices.Read the full article

https://www.helpscout.com/blog/price-increase/

A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.Read the full article

https://www.helpscout.com/blog/beacon-preview-chat/

CRM software, customer relationship management, and customer support are different but related — how do businesses know which they need, and when?Read the full article

https://www.helpscout.com/blog/you-dont-need-crm/

CRM software, customer relationship management, and customer support are different but related — how do businesses know which they need, and when?Read the full article

https://www.helpscout.com/blog/you-dont-need-crm/

CRM software, customer relationship management, and customer support are different but related — how do businesses know which they need, and when?Read the full article

https://www.helpscout.com/blog/you-dont-need-crm/

Take the right steps to reach solutions that solve your customers’ core problems.Read the full article

https://www.helpscout.com/helpu/what-customers-need/

Take the right steps to reach solutions that solve your customers’ core problems.Read the full article

https://www.helpscout.com/helpu/what-customers-need/

Take the right steps to reach solutions that solve your customers’ core problems.Read the full article

https://www.helpscout.com/helpu/what-customers-need/

Take the right steps to reach solutions that solve your customers’ core problems.Read the full article

https://www.helpscout.com/helpu/what-customers-need/

A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.Read the full article

https://www.helpscout.com/blog/beacon-preview-chat/

A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.Read the full article

https://www.helpscout.com/blog/beacon-preview-chat/

How to smoothly move a conversation from one channel to another without upsetting your customer.Read the full article

https://www.helpscout.com/helpu/migrating-customer-query/

A preview of how the live chat function will work in the new version of Help Scout’s Beacon product.Read the full article

https://www.helpscout.com/blog/beacon-preview-chat/

When writing customer service emails, you want to be sure you’re communicating clearly. Here’s the playbook.Read the full article

https://www.helpscout.com/blog/writing-support-emails/

When writing customer service emails, you want to be sure you’re communicating clearly. Here’s the playbook.Read the full article

https://www.helpscout.com/blog/writing-support-emails/

When writing customer service emails, you want to be sure you’re communicating clearly. Here’s the playbook.Read the full article

https://www.helpscout.com/blog/writing-support-emails/

When writing customer service emails, you want to be sure you’re communicating clearly. Here’s the playbook.Read the full article

https://www.helpscout.com/blog/writing-support-emails/

Support teams are a treasure trove of customer stories. Here’s how small teams can make those stories actionable for the rest of the company.Read the full article

https://www.helpscout.com/helpu/support-driven-product-ux/

Support teams are a treasure trove of customer stories. Here’s how small teams can make those stories actionable for the rest of the company.Read the full article

https://www.helpscout.com/helpu/support-driven-product-ux/

Support teams are a treasure trove of customer stories. Here’s how small teams can make those stories actionable for the rest of the company.Read the full article

https://www.helpscout.com/helpu/support-driven-product-ux/

Support teams are a treasure trove of customer stories. Here’s how small teams can make those stories actionable for the rest of the company.Read the full article

https://www.helpscout.com/helpu/support-driven-product-ux/

CRM software, customer relationship management, and customer support are different but related — how do businesses know which they need, and when?Read the full article

https://www.helpscout.com/blog/you-dont-need-crm/

How to smoothly move a conversation from one channel to another without upsetting your customer.Read the full article

https://www.helpscout.com/helpu/migrating-customer-query/

Effective one-on-one meetings are a powerful tool for building strong, effective support teams. Here’s how to do it right.Read the full article

https://www.helpscout.com/helpu/one-on-ones-support/

Cards Against Humanity is a small company with a strong personality and a lot of passionate customers. Discover how their support team scales up while maintaining quality and a clear voice.Read t...

https://www.helpscout.com/helpu/cards-against-humanity-scale-service/

Effective one-on-one meetings are a powerful tool for building strong, effective support teams. Here’s how to do it right.Read the full article

https://www.helpscout.com/helpu/one-on-ones-support/

Effective one-on-one meetings are a powerful tool for building strong, effective support teams. Here’s how to do it right.Read the full article

https://www.helpscout.com/helpu/one-on-ones-support/

Customer intimacy is a two-way connection, and these days you can’t scale your business without fostering it.Read the full article

https://www.helpscout.com/blog/customer-intimacy/

Customer intimacy is a two-way connection, and these days you can’t scale your business without fostering it.Read the full article

https://www.helpscout.com/blog/customer-intimacy/

Customer intimacy is a two-way connection, and these days you can’t scale your business without fostering it.Read the full article

https://www.helpscout.com/blog/customer-intimacy/

Customer intimacy is a two-way connection, and these days you can’t scale your business without fostering it.Read the full article

https://www.helpscout.com/blog/customer-intimacy/

Cards Against Humanity is a small company with a strong personality and a lot of passionate customers. Discover how their support team scales up while maintaining quality and a clear voice.Read t...

https://www.helpscout.com/helpu/cards-against-humanity-scale-service/

Cards Against Humanity is a small company with a strong personality and a lot of passionate customers. Discover how their support team scales up while maintaining quality and a clear voice.Read t...

https://www.helpscout.com/helpu/cards-against-humanity-scale-service/

Cards Against Humanity is a small company with a strong personality and a lot of passionate customers. Discover how their support team scales up while maintaining quality and a clear voice.Read t...

https://www.helpscout.com/helpu/cards-against-humanity-scale-service/

How to smoothly move a conversation from one channel to another without upsetting your customer.Read the full article

https://www.helpscout.com/helpu/migrating-customer-query/

Customer loyalty can suffer after a data security breach. Make sure your company is prepared with a (helpful, human) response plan.Read the full article

https://www.helpscout.com/blog/data-security-breach/

Customer loyalty can suffer after a data security breach. Make sure your company is prepared with a (helpful, human) response plan.Read the full article

https://www.helpscout.com/blog/data-security-breach/

Customer loyalty can suffer after a data security breach. Make sure your company is prepared with a (helpful, human) response plan.Read the full article

https://www.helpscout.com/blog/data-security-breach/

Customer loyalty can suffer after a data security breach. Make sure your company is prepared with a (helpful, human) response plan.Read the full article

https://www.helpscout.com/blog/data-security-breach/

A preview of the user interface in the new version of Help Scout’s Beacon product.Read the full article

https://www.helpscout.com/blog/beacon-preview-ui/

A preview of the user interface in the new version of Help Scout’s Beacon product.Read the full article

https://www.helpscout.com/blog/beacon-preview-ui/

A preview of the user interface in the new version of Help Scout’s Beacon product.Read the full article

https://www.helpscout.com/blog/beacon-preview-ui/

A preview of the user interface in the new version of Help Scout’s Beacon product.Read the full article

https://www.helpscout.com/blog/beacon-preview-ui/

How to smoothly move a conversation from one channel to another without upsetting your customer.Read the full article

https://www.helpscout.com/helpu/migrating-customer-query/

Price increases need to be handled with care. Here’s how (and how not!) to communicate with customers when you need to raise your prices.Read the full article

https://www.helpscout.com/blog/price-increase/

Price increases need to be handled with care. Here’s how (and how not!) to communicate with customers when you need to raise your prices.Read the full article

https://www.helpscout.com/blog/price-increase/

Read the full article

https://www.helpscout.com/helpu/communicating-support-team-successes/

Asynchronous communication is something remote teams have had to solve for in ways that traditional, co-located companies are still learning.Read the full article

https://www.helpscout.com/blog/asynchronous-communication-remote-teams/

Learn why investing in software for help desk increases your ROI for customer support.Read the full article

https://www.helpscout.com/helpu/investing-in-software-for-help-desk-increases-roi/

Reliable, well-maintained documentation is vital to good service, but it is a huge job. Here’s how support teams can help technical writers produce better knowledge bases.Read the full article

https://www.helpscout.com/helpu/support-technical-writers/

Reliable, well-maintained documentation is vital to good service, but it is a huge job. Here’s how support teams can help technical writers produce better knowledge bases.Read the full article

https://www.helpscout.com/helpu/support-technical-writers/

Reliable, well-maintained documentation is vital to good service, but it is a huge job. Here’s how support teams can help technical writers produce better knowledge bases.Read the full article

https://www.helpscout.com/helpu/support-technical-writers/

Reliable, well-maintained documentation is vital to good service, but it is a huge job. Here’s how support teams can help technical writers produce better knowledge bases.Read the full article

https://www.helpscout.com/helpu/support-technical-writers/

Asynchronous communication is something remote teams have had to solve for in ways that traditional, co-located companies are still learning.Read the full article

https://www.helpscout.com/blog/asynchronous-communication-remote-teams/

Asynchronous communication is something remote teams have had to solve for in ways that traditional, co-located companies are still learning.Read the full article

https://www.helpscout.com/blog/asynchronous-communication-remote-teams/

Asynchronous communication is something remote teams have had to solve for in ways that traditional, co-located companies are still learning.Read the full article

https://www.helpscout.com/blog/asynchronous-communication-remote-teams/

‘Sales as a service’ doesn’t stop with being consultative — it means acting as a trusted advisor throughout the buyer’s journey.Read the full article

https://www.helpscout.com/blog/sales-as-a-service/

Learn why investing in software for help desk increases your ROI for customer support.Read the full article

https://www.helpscout.com/helpu/investing-in-software-for-help-desk-increases-roi/

‘Sales as a service’ doesn’t stop with being consultative — it means acting as a trusted advisor throughout the buyer’s journey.Read the full article

https://www.helpscout.com/blog/sales-as-a-service/

‘Sales as a service’ doesn’t stop with being consultative — it means acting as a trusted advisor throughout the buyer’s journey.Read the full article

https://www.helpscout.com/blog/sales-as-a-service/

‘Sales as a service’ doesn’t stop with being consultative — it means acting as a trusted advisor throughout the buyer’s journey.Read the full article

https://www.helpscout.com/blog/sales-as-a-service/

Offering 24-hour customer service is a fantastic customer benefit. Here are three approaches for successfully expanding your support to 24/7 coverage.Read the full article

https://www.helpscout.com/helpu/24-hour-customer-service/

Offering 24-hour customer service is a fantastic customer benefit. Here are three approaches for successfully expanding your support to 24/7 coverage.Read the full article

https://www.helpscout.com/helpu/24-hour-customer-service/

Offering 24-hour customer service is a fantastic customer benefit. Here are three approaches for successfully expanding your support to 24/7 coverage.Read the full article

https://www.helpscout.com/helpu/24-hour-customer-service/

Offering 24-hour customer service is a fantastic customer benefit. Here are three approaches for successfully expanding your support to 24/7 coverage.Read the full article

https://www.helpscout.com/helpu/24-hour-customer-service/

Using inclusive language is often a matter of auditing your vocabulary for ableist and other problematic terminology.Read the full article

https://www.helpscout.com/blog/inclusive-language/

Using inclusive language is often a matter of auditing your vocabulary for ableist and other problematic terminology.Read the full article

https://www.helpscout.com/blog/inclusive-language/

Learn why investing in software for help desk increases your ROI for customer support.Read the full article

https://www.helpscout.com/helpu/investing-in-software-for-help-desk-increases-roi/

Learn why investing in software for help desk increases your ROI for customer support.Read the full article

https://www.helpscout.com/helpu/investing-in-software-for-help-desk-increases-roi/

Using inclusive language is often a matter of auditing your vocabulary for ableist and other problematic terminology.Read the full article

https://www.helpscout.com/blog/inclusive-language/

Explore the 21 essential customer skills skills every customer support pro needs to develop. From problem-solving to clear communication, read how you can elevate your customer experience. Read t...

https://www.helpscout.com/blog/customer-service-skills/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/jan-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/jan-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/jan-2019-release-notes/

Regular update announcing new Help Scout features and product improvements.Read the full article

https://www.helpscout.com/blog/jan-2019-release-notes/

Release Notes is an ongoing series that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/2018-release-notes/

Release Notes is an ongoing series that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/2018-release-notes/

Release Notes is an ongoing series that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/2018-release-notes/

Release Notes is an ongoing series that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/2018-release-notes/

Explore the 21 essential customer skills skills every customer support pro needs to develop. From problem-solving to clear communication, read how you can elevate your customer experience. Read t...

https://www.helpscout.com/blog/customer-service-skills/

Make better use of the private or internal notes feature of your help desk more effectively by following these guidelines for effective, helpful notes.Read the full article

https://www.helpscout.com/helpu/support-internal-notes/

Explore the 21 essential customer skills skills every customer support pro needs to develop. From problem-solving to clear communication, read how you can elevate your customer experience. Read t...

https://www.helpscout.com/blog/customer-service-skills/

Explore the 21 essential customer skills skills every customer support pro needs to develop. From problem-solving to clear communication, read how you can elevate your customer experience. Read t...

https://www.helpscout.com/blog/customer-service-skills/

In this post, I’ll share some of my own favorite tools that you can use to help ensure that you’re shipping high quality and maintainable code.Read the full article

https://www.helpscout.com/blog/php-tools/

In this post, I’ll share some of my own favorite tools that you can use to help ensure that you’re shipping high quality and maintainable code.Read the full article

https://www.helpscout.com/blog/php-tools/

In this post, I’ll share some of my own favorite tools that you can use to help ensure that you’re shipping high quality and maintainable code.Read the full article

https://www.helpscout.com/blog/php-tools/

In this post, I’ll share some of my own favorite tools that you can use to help ensure that you’re shipping high quality and maintainable code.Read the full article

https://www.helpscout.com/blog/php-tools/

Make better use of the private or internal notes feature of your help desk more effectively by following these guidelines for effective, helpful notes.Read the full article

https://www.helpscout.com/helpu/support-internal-notes/

Make better use of the private or internal notes feature of your help desk more effectively by following these guidelines for effective, helpful notes.Read the full article

https://www.helpscout.com/helpu/support-internal-notes/

Make better use of the private or internal notes feature of your help desk more effectively by following these guidelines for effective, helpful notes.Read the full article

https://www.helpscout.com/helpu/support-internal-notes/

Using inclusive language is often a matter of auditing your vocabulary for ableist and other problematic terminology.Read the full article

https://www.helpscout.com/blog/inclusive-language/

Understand the role of Customer Support Operations in scaling up a customer service team, and learn the responsibilities and skills required to succeed in the role.Read the full article

https://www.helpscout.com/helpu/customer-support-operations-description/

Price increases need to be handled with care. Here’s how (and how not!) to communicate with customers when you need to raise your prices.Read the full article

https://www.helpscout.com/blog/price-increase/

Naming a new team or considering renaming your existing one? Here are plenty of customer service team names and role titles to consider.Read the full article

https://www.helpscout.com/helpu/customer-service-job-titles/

How to structure reviews at the first 30, 60, and 90 days of an employee’s tenure to provide them useful feedback and the opportunity to tell you what is going well and where they need help.Rea...

https://www.helpscout.com/helpu/help-new-hires-rock/

How to structure reviews at the first 30, 60, and 90 days of an employee’s tenure to provide them useful feedback and the opportunity to tell you what is going well and where they need help.Rea...

https://www.helpscout.com/helpu/help-new-hires-rock/

How to structure reviews at the first 30, 60, and 90 days of an employee’s tenure to provide them useful feedback and the opportunity to tell you what is going well and where they need help.Rea...

https://www.helpscout.com/helpu/help-new-hires-rock/

Support-driven growth is a new and exciting business approach aimed at driving revenue and elevating customer support teams for more impactful work.Read the full article

https://www.helpscout.com/blog/support-driven-growth/

Support-driven growth is a new and exciting business approach aimed at driving revenue and elevating customer support teams for more impactful work.Read the full article

https://www.helpscout.com/blog/support-driven-growth/

Support-driven growth is a new and exciting business approach aimed at driving revenue and elevating customer support teams for more impactful work.Read the full article

https://www.helpscout.com/blog/support-driven-growth/

Support-driven growth is a new and exciting business approach aimed at driving revenue and elevating customer support teams for more impactful work.Read the full article

https://www.helpscout.com/blog/support-driven-growth/

Naming a new team or considering renaming your existing one? Here are plenty of customer service team names and role titles to consider.Read the full article

https://www.helpscout.com/helpu/customer-service-job-titles/

Naming a new team or considering renaming your existing one? Here are plenty of customer service team names and role titles to consider.Read the full article

https://www.helpscout.com/helpu/customer-service-job-titles/

Remote designers face unique challenges and rewards. Here’s what we’ve found works for our distributed design team.Read the full article

https://www.helpscout.com/blog/remote-design/

Naming a new team or considering renaming your existing one? Here are plenty of customer service team names and role titles to consider.Read the full article

https://www.helpscout.com/helpu/customer-service-job-titles/

Firing a customer is a significant business decision that involves a great deal of thoughtfulness and tactRead the full article

https://www.helpscout.com/blog/firing-a-customer/

Firing a customer is a significant business decision that involves a great deal of thoughtfulness and tactRead the full article

https://www.helpscout.com/blog/firing-a-customer/

Firing a customer is a significant business decision that involves a great deal of thoughtfulness and tactRead the full article

https://www.helpscout.com/blog/firing-a-customer/

Firing a customer is a significant business decision that involves a great deal of thoughtfulness and tactRead the full article

https://www.helpscout.com/blog/firing-a-customer/

A look at the progress we’ve made since first reporting on Diversity and Inclusion efforts at Help Scout one year agoRead the full article

https://www.helpscout.com/blog/diversity-inclusion-2018/

A look at the progress we’ve made since first reporting on Diversity and Inclusion efforts at Help Scout one year agoRead the full article

https://www.helpscout.com/blog/diversity-inclusion-2018/

A look at the progress we’ve made since first reporting on Diversity and Inclusion efforts at Help Scout one year agoRead the full article

https://www.helpscout.com/blog/diversity-inclusion-2018/

A look at the progress we’ve made since first reporting on Diversity and Inclusion efforts at Help Scout one year agoRead the full article

https://www.helpscout.com/blog/diversity-inclusion-2018/

How to structure reviews at the first 30, 60, and 90 days of an employee’s tenure to provide them useful feedback and the opportunity to tell you what is going well and where they need help.Rea...

https://www.helpscout.com/helpu/help-new-hires-rock/

Remote designers face unique challenges and rewards. Here’s what we’ve found works for our distributed design team.Read the full article

https://www.helpscout.com/blog/remote-design/

Understand the role of Customer Support Operations in scaling up a customer service team, and learn the responsibilities and skills required to succeed in the role.Read the full article

https://www.helpscout.com/helpu/customer-support-operations-description/

Support-Driven Growth can make serious financial sense for businesses who value their customers and customer service teams.Read the full article

https://www.helpscout.com/blog/business-case-for-support-driven-growth/

Understand the role of Customer Support Operations in scaling up a customer service team, and learn the responsibilities and skills required to succeed in the role.Read the full article

https://www.helpscout.com/helpu/customer-support-operations-description/

Understand the role of Customer Support Operations in scaling up a customer service team, and learn the responsibilities and skills required to succeed in the role.Read the full article

https://www.helpscout.com/helpu/customer-support-operations-description/

Recruiting is broken. It’s time for a refresher course in humanity.Read the full article

https://www.helpscout.com/blog/recruiting-like-a-human/

Recruiting is broken. It’s time for a refresher course in humanity.Read the full article

https://www.helpscout.com/blog/recruiting-like-a-human/

Recruiting is broken. It’s time for a refresher course in humanity.Read the full article

https://www.helpscout.com/blog/recruiting-like-a-human/

Recruiting is broken. It’s time for a refresher course in humanity.Read the full article

https://www.helpscout.com/blog/recruiting-like-a-human/

Support-Driven Growth can make serious financial sense for businesses who value their customers and customer service teams.Read the full article

https://www.helpscout.com/blog/business-case-for-support-driven-growth/

Support-Driven Growth can make serious financial sense for businesses who value their customers and customer service teams.Read the full article

https://www.helpscout.com/blog/business-case-for-support-driven-growth/

Support-Driven Growth can make serious financial sense for businesses who value their customers and customer service teams.Read the full article

https://www.helpscout.com/blog/business-case-for-support-driven-growth/

Remote designers face unique challenges and rewards. Here’s what we’ve found works for our distributed design team.Read the full article

https://www.helpscout.com/blog/remote-design/

Increase your support speed and build a more effective team by teaching the skill and art of troubleshooting for customer serviceRead the full article

https://www.helpscout.com/helpu/art-of-troubleshooting-support/

Increase your support speed and build a more effective team by teaching the skill and art of troubleshooting for customer serviceRead the full article

https://www.helpscout.com/helpu/art-of-troubleshooting-support/

Increase your support speed and build a more effective team by teaching the skill and art of troubleshooting for customer serviceRead the full article

https://www.helpscout.com/helpu/art-of-troubleshooting-support/

Increase your support speed and build a more effective team by teaching the skill and art of troubleshooting for customer serviceRead the full article

https://www.helpscout.com/helpu/art-of-troubleshooting-support/

Contextual support means meeting customers where they are with relevant answers — and modern live chat software isn’t complete without it.Read the full article

https://www.helpscout.com/blog/live-chat-software-contextual-support/

Contextual support means meeting customers where they are with relevant answers — and modern live chat software isn’t complete without it.Read the full article

https://www.helpscout.com/blog/live-chat-software-contextual-support/

Contextual support means meeting customers where they are with relevant answers — and modern live chat software isn’t complete without it.Read the full article

https://www.helpscout.com/blog/live-chat-software-contextual-support/

Contextual support means meeting customers where they are with relevant answers — and modern live chat software isn’t complete without it.Read the full article

https://www.helpscout.com/blog/live-chat-software-contextual-support/

Remote designers face unique challenges and rewards. Here’s what we’ve found works for our distributed design team.Read the full article

https://www.helpscout.com/blog/remote-design/

Customer feedback helps companies understand the experiences and needs of their community. Here are ways to collect your customers’ insightsRead the full article

https://www.helpscout.com/blog/customer-feedback/

Customer feedback helps companies understand the experiences and needs of their community. Here are ways to collect your customers’ insightsRead the full article

https://www.helpscout.com/blog/customer-feedback/

Inbox Zero for customer service teams isn’t a myth. Here’s the best way to get to an empty email inbox.Read the full article

https://www.helpscout.com/blog/inbox-zero-customer-support/

Discover and compare four customer satisfaction metrics you can use to measure customer satisfaction in a meaningful way.Read the full article

https://www.helpscout.com/blog/customer-satisfaction-metrics/

Struggling with a flood of support emails? Learn effective strategies to manage your inbox and provide exceptional customer service. Discover practical tips for faster responses and happier custo...

https://www.helpscout.com/guide-to-better-email/

Struggling with a flood of support emails? Learn effective strategies to manage your inbox and provide exceptional customer service. Discover practical tips for faster responses and happier custo...

https://www.helpscout.com/guide-to-better-email/

Struggling with a flood of support emails? Learn effective strategies to manage your inbox and provide exceptional customer service. Discover practical tips for faster responses and happier custo...

https://www.helpscout.com/guide-to-better-email/

Struggling with a flood of support emails? Learn effective strategies to manage your inbox and provide exceptional customer service. Discover practical tips for faster responses and happier custo...

https://www.helpscout.com/guide-to-better-email/

Whether you’re starting a support department from scratch or have been managing customer support for a while and want to ensure it is structured to succeed, these seven building blocks make for...

https://www.helpscout.com/helpu/customer-support-department/

Whether you’re starting a support department from scratch or have been managing customer support for a while and want to ensure it is structured to succeed, these seven building blocks make for...

https://www.helpscout.com/helpu/customer-support-department/

Whether you’re starting a support department from scratch or have been managing customer support for a while and want to ensure it is structured to succeed, these seven building blocks make for...

https://www.helpscout.com/helpu/customer-support-department/

Whether you’re starting a support department from scratch or have been managing customer support for a while and want to ensure it is structured to succeed, these seven building blocks make for...

https://www.helpscout.com/helpu/customer-support-department/

Discover and compare four customer satisfaction metrics you can use to measure customer satisfaction in a meaningful way.Read the full article

https://www.helpscout.com/blog/customer-satisfaction-metrics/

Setting customer service goals improves your team. Here are 7 examples of SMART support goals to help you achieve greatness.Read the full article

https://www.helpscout.com/blog/customer-service-goals/

Discover and compare four customer satisfaction metrics you can use to measure customer satisfaction in a meaningful way.Read the full article

https://www.helpscout.com/blog/customer-satisfaction-metrics/

Discover and compare four customer satisfaction metrics you can use to measure customer satisfaction in a meaningful way.Read the full article

https://www.helpscout.com/blog/customer-satisfaction-metrics/

We decided to take a data-driven approach to identifying the top companies in B2B, B2C, and ecommerce that are delivering memorable support.Read the full article

https://www.helpscout.com/customer-service-awards-2020/

Learn how to build a great, personalized career in customer service, see some example career paths, and discover the skills you need to thrive.Read the full article

https://www.helpscout.com/playlists/customer-service-career/

We decided to take a data-driven approach to identifying the top companies in B2B, B2C, and ecommerce that are delivering memorable support.Read the full article

https://www.helpscout.com/customer-service-awards-2020/

Learn how to build a great, personalized career in customer service, see some example career paths, and discover the skills you need to thrive.Read the full article

https://www.helpscout.com/playlists/customer-service-career/

We decided to take a data-driven approach to identifying the top companies in B2B, B2C, and ecommerce that are delivering memorable support.Read the full article

https://www.helpscout.com/customer-service-awards-2020/

Learn how to build a great, personalized career in customer service, see some example career paths, and discover the skills you need to thrive.Read the full article

https://www.helpscout.com/playlists/customer-service-career/

We decided to take a data-driven approach to identifying the top companies in B2B, B2C, and ecommerce that are delivering memorable support.Read the full article

https://www.helpscout.com/customer-service-awards-2020/

Setting customer service goals improves your team. Here are 7 examples of SMART support goals to help you achieve greatness.Read the full article

https://www.helpscout.com/blog/customer-service-goals/

Setting customer service goals improves your team. Here are 7 examples of SMART support goals to help you achieve greatness.Read the full article

https://www.helpscout.com/blog/customer-service-goals/

Learn the basics of APIs and get started using Help Scout's API to create, update, and delete conversations in your Help Scout account.Read the full article

https://www.helpscout.com/blog/help-scout-api/

Learn how to define your audience, goals, and channels to build a customer acquisition strategy for your startup that gets results.Read the full article

https://www.helpscout.com/customer-acquisition/

Customer support automation can leave customers feeling underappreciated. Here are 5 ways to automate without degrading service quality.Read the full article

https://www.helpscout.com/blog/support-automation/

Customer support automation can leave customers feeling underappreciated. Here are 5 ways to automate without degrading service quality.Read the full article

https://www.helpscout.com/blog/support-automation/

Customer support automation can leave customers feeling underappreciated. Here are 5 ways to automate without degrading service quality.Read the full article

https://www.helpscout.com/blog/support-automation/

You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide.Read the full article

https://www.helpscout.com/blog/seo-knowledge-base/

You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide.Read the full article

https://www.helpscout.com/blog/seo-knowledge-base/

You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide.Read the full article

https://www.helpscout.com/blog/seo-knowledge-base/

You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide.Read the full article

https://www.helpscout.com/blog/seo-knowledge-base/

Learn how to define your audience, goals, and channels to build a customer acquisition strategy for your startup that gets results.Read the full article

https://www.helpscout.com/customer-acquisition/

Learn how to define your audience, goals, and channels to build a customer acquisition strategy for your startup that gets results.Read the full article

https://www.helpscout.com/customer-acquisition/

Setting customer service goals improves your team. Here are 7 examples of SMART support goals to help you achieve greatness.Read the full article

https://www.helpscout.com/blog/customer-service-goals/

Learn how to define your audience, goals, and channels to build a customer acquisition strategy for your startup that gets results.Read the full article

https://www.helpscout.com/customer-acquisition/

Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices.Read the full article

https://www.helpscout.com/blog/implementing-live-chat/

Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices.Read the full article

https://www.helpscout.com/blog/implementing-live-chat/

Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices.Read the full article

https://www.helpscout.com/blog/implementing-live-chat/

Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices.Read the full article

https://www.helpscout.com/blog/implementing-live-chat/

Learn how customers buy with these 10 consumer behavior studies to help enhance your persuasion, influence, and marketing efforts.Read the full article

https://www.helpscout.com/consumer-behavior/

Learn how customers buy with these 10 consumer behavior studies to help enhance your persuasion, influence, and marketing efforts.Read the full article

https://www.helpscout.com/consumer-behavior/

Learn how customers buy with these 10 consumer behavior studies to help enhance your persuasion, influence, and marketing efforts.Read the full article

https://www.helpscout.com/consumer-behavior/

Learn how customers buy with these 10 consumer behavior studies to help enhance your persuasion, influence, and marketing efforts.Read the full article

https://www.helpscout.com/consumer-behavior/

Learn how to build a great, personalized career in customer service, see some example career paths, and discover the skills you need to thrive.Read the full article

https://www.helpscout.com/playlists/customer-service-career/

Learn the basics of APIs and get started using Help Scout's API to create, update, and delete conversations in your Help Scout account.Read the full article

https://www.helpscout.com/blog/help-scout-api/

Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps.Read the full article

https://www.helpscout.com/blog/creating-a-knowledge-base/

Customer centricity is a catalyst for growth and a competitive differentiator. Adopt these 6 strategies to build a customer-centric businessRead the full article

https://www.helpscout.com/playlists/customer-centricity/

A great service experience can save the day when things go wrong. Use these 5 steps to treat your customers to a 5-star experience. Read the full article

https://www.helpscout.com/blog/customer-service-experience/

A great service experience can save the day when things go wrong. Use these 5 steps to treat your customers to a 5-star experience. Read the full article

https://www.helpscout.com/blog/customer-service-experience/

Learn what exceptional customer service is, how to deliver it at your company, and browse a list of the 8 best customer service companies.Read the full article

https://www.helpscout.com/helpu/exceptional-customer-service-companies/

Learn what exceptional customer service is, how to deliver it at your company, and browse a list of the 8 best customer service companies.Read the full article

https://www.helpscout.com/helpu/exceptional-customer-service-companies/

Learn what exceptional customer service is, how to deliver it at your company, and browse a list of the 8 best customer service companies.Read the full article

https://www.helpscout.com/helpu/exceptional-customer-service-companies/

Learn what exceptional customer service is, how to deliver it at your company, and browse a list of the 8 best customer service companies.Read the full article

https://www.helpscout.com/helpu/exceptional-customer-service-companies/

Customer centricity is a catalyst for growth and a competitive differentiator. Adopt these 6 strategies to build a customer-centric businessRead the full article

https://www.helpscout.com/playlists/customer-centricity/

Customer centricity is a catalyst for growth and a competitive differentiator. Adopt these 6 strategies to build a customer-centric businessRead the full article

https://www.helpscout.com/playlists/customer-centricity/

Customer centricity is a catalyst for growth and a competitive differentiator. Adopt these 6 strategies to build a customer-centric businessRead the full article

https://www.helpscout.com/playlists/customer-centricity/

A great service experience can save the day when things go wrong. Use these 5 steps to treat your customers to a 5-star experience. Read the full article

https://www.helpscout.com/blog/customer-service-experience/

How do you prepare to switch careers and become a support pro? We have a few tips to share, along with stories about our own career changes.Read the full article

https://www.helpscout.com/blog/saas-customer-support-career/

How do you prepare to switch careers and become a support pro? We have a few tips to share, along with stories about our own career changes.Read the full article

https://www.helpscout.com/blog/saas-customer-support-career/

How do you prepare to switch careers and become a support pro? We have a few tips to share, along with stories about our own career changes.Read the full article

https://www.helpscout.com/blog/saas-customer-support-career/

How do you prepare to switch careers and become a support pro? We have a few tips to share, along with stories about our own career changes.Read the full article

https://www.helpscout.com/blog/saas-customer-support-career/

Learn what a customer service philosophy is and why it's important, see examples from other companies, and find out how to create your own.Read the full article

https://www.helpscout.com/blog/customer-service-philosophy/

Learn what a customer service philosophy is and why it's important, see examples from other companies, and find out how to create your own.Read the full article

https://www.helpscout.com/blog/customer-service-philosophy/

Learn what a customer service philosophy is and why it's important, see examples from other companies, and find out how to create your own.Read the full article

https://www.helpscout.com/blog/customer-service-philosophy/

Learn what a customer service philosophy is and why it's important, see examples from other companies, and find out how to create your own.Read the full article

https://www.helpscout.com/blog/customer-service-philosophy/

Customer-centric marketing helps you grow by giving customers exactly what they want. Here are the steps to take to get started on your strategy.Read the full article

https://www.helpscout.com/blog/customer-centric-marketing/

A great service experience can save the day when things go wrong. Use these 5 steps to treat your customers to a 5-star experience. Read the full article

https://www.helpscout.com/blog/customer-service-experience/

If it’s human nature to look for clues, patterns, and data to make decisions, how can we recognize unconscious bias to mitigate it when hiring?Read the full article

https://www.helpscout.com/blog/unconscious-bias-in-hiring/

Learn the basics of APIs and get started using Help Scout's API to create, update, and delete conversations in your Help Scout account.Read the full article

https://www.helpscout.com/blog/help-scout-api/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/september-2020-release-notes/

Learn the basics of APIs and get started using Help Scout's API to create, update, and delete conversations in your Help Scout account.Read the full article

https://www.helpscout.com/blog/help-scout-api/

Discover list-building techniques to build a massive list of engaged subscribers and turn your newsletter into a conversation machine.Read the full article

https://www.helpscout.com/list-building/

Discover list-building techniques to build a massive list of engaged subscribers and turn your newsletter into a conversation machine.Read the full article

https://www.helpscout.com/list-building/

Discover list-building techniques to build a massive list of engaged subscribers and turn your newsletter into a conversation machine.Read the full article

https://www.helpscout.com/list-building/

Discover list-building techniques to build a massive list of engaged subscribers and turn your newsletter into a conversation machine.Read the full article

https://www.helpscout.com/list-building/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/september-2020-release-notes/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/september-2020-release-notes/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/september-2020-release-notes/

Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support.Read the full article

https://www.helpscout.com/helpu/definition-of-customer-support/

If it’s human nature to look for clues, patterns, and data to make decisions, how can we recognize unconscious bias to mitigate it when hiring?Read the full article

https://www.helpscout.com/blog/unconscious-bias-in-hiring/

Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support.Read the full article

https://www.helpscout.com/helpu/definition-of-customer-support/

Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support.Read the full article

https://www.helpscout.com/helpu/definition-of-customer-support/

Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support.Read the full article

https://www.helpscout.com/helpu/definition-of-customer-support/

Need to write a great apology letter to your customers? Follow these 5 tips and gather inspiration from 5 unique examples to win back your customers’ trust.Read the full article

https://www.helpscout.com/helpu/how-to-apologize/

Need to write a great apology letter to your customers? Follow these 5 tips and gather inspiration from 5 unique examples to win back your customers’ trust.Read the full article

https://www.helpscout.com/helpu/how-to-apologize/

Need to write a great apology letter to your customers? Follow these 5 tips and gather inspiration from 5 unique examples to win back your customers’ trust.Read the full article

https://www.helpscout.com/helpu/how-to-apologize/

Need to write a great apology letter to your customers? Follow these 5 tips and gather inspiration from 5 unique examples to win back your customers’ trust.Read the full article

https://www.helpscout.com/helpu/how-to-apologize/

If it’s human nature to look for clues, patterns, and data to make decisions, how can we recognize unconscious bias to mitigate it when hiring?Read the full article

https://www.helpscout.com/blog/unconscious-bias-in-hiring/

If it’s human nature to look for clues, patterns, and data to make decisions, how can we recognize unconscious bias to mitigate it when hiring?Read the full article

https://www.helpscout.com/blog/unconscious-bias-in-hiring/

Customer support automation can leave customers feeling underappreciated. Here are 5 ways to automate without degrading service quality.Read the full article

https://www.helpscout.com/blog/support-automation/

Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps.Read the full article

https://www.helpscout.com/blog/creating-a-knowledge-base/

Customer-centric marketing helps you grow by giving customers exactly what they want. Here are the steps to take to get started on your strategy.Read the full article

https://www.helpscout.com/blog/customer-centric-marketing/

What proactive customer service is and why it's important. Learn the steps to take to deliver the proactive support your customers want.Read the full article

https://www.helpscout.com/blog/proactive-customer-service/

Learn how to write a customer support job description that attracts your ideal applicants, and review some excellent real-world examples.Read the full article

https://www.helpscout.com/helpu/support-job-description/

Learn how to write a customer support job description that attracts your ideal applicants, and review some excellent real-world examples.Read the full article

https://www.helpscout.com/helpu/support-job-description/

Learn how to write a customer support job description that attracts your ideal applicants, and review some excellent real-world examples.Read the full article

https://www.helpscout.com/helpu/support-job-description/

Learn how to write a customer support job description that attracts your ideal applicants, and review some excellent real-world examples.Read the full article

https://www.helpscout.com/helpu/support-job-description/

Measure and improve your customers' ability to be successful with your product by tracking these 8 key SaaS customer success metrics.Read the full article

https://www.helpscout.com/blog/customer-success-metrics/

Measure and improve your customers' ability to be successful with your product by tracking these 8 key SaaS customer success metrics.Read the full article

https://www.helpscout.com/blog/customer-success-metrics/

Measure and improve your customers' ability to be successful with your product by tracking these 8 key SaaS customer success metrics.Read the full article

https://www.helpscout.com/blog/customer-success-metrics/

Measure and improve your customers' ability to be successful with your product by tracking these 8 key SaaS customer success metrics.Read the full article

https://www.helpscout.com/blog/customer-success-metrics/

What proactive customer service is and why it's important. Learn the steps to take to deliver the proactive support your customers want.Read the full article

https://www.helpscout.com/blog/proactive-customer-service/

Customer satisfaction is the pulse beneath most key business metrics. Learn its importance, how to measure it, and six ways to improve it.Read the full article

https://www.helpscout.com/blog/customer-satisfaction/

What proactive customer service is and why it's important. Learn the steps to take to deliver the proactive support your customers want.Read the full article

https://www.helpscout.com/blog/proactive-customer-service/

What proactive customer service is and why it's important. Learn the steps to take to deliver the proactive support your customers want.Read the full article

https://www.helpscout.com/blog/proactive-customer-service/

Delight and motivate your team with Help Scout's collection of inspirational customer service quotes from industry thought leaders.Read the full article

https://www.helpscout.com/customer-service-quotes/inspirational/

Delight and motivate your team with Help Scout's collection of inspirational customer service quotes from industry thought leaders.Read the full article

https://www.helpscout.com/customer-service-quotes/inspirational/

Delight and motivate your team with Help Scout's collection of inspirational customer service quotes from industry thought leaders.Read the full article

https://www.helpscout.com/customer-service-quotes/inspirational/

Delight and motivate your team with Help Scout's collection of inspirational customer service quotes from industry thought leaders.Read the full article

https://www.helpscout.com/customer-service-quotes/inspirational/

Customer experience is a key brand differentiator for SaaS and ecommerce businesses. Here’s how to create a CX strategy and profit from it.Read the full article

https://www.helpscout.com/blog/customer-experience-strategy/

Customer experience is a key brand differentiator for SaaS and ecommerce businesses. Here’s how to create a CX strategy and profit from it.Read the full article

https://www.helpscout.com/blog/customer-experience-strategy/

Customer experience is a key brand differentiator for SaaS and ecommerce businesses. Here’s how to create a CX strategy and profit from it.Read the full article

https://www.helpscout.com/blog/customer-experience-strategy/

Customer satisfaction is the pulse beneath most key business metrics. Learn its importance, how to measure it, and six ways to improve it.Read the full article

https://www.helpscout.com/blog/customer-satisfaction/

Customer satisfaction is the pulse beneath most key business metrics. Learn its importance, how to measure it, and six ways to improve it.Read the full article

https://www.helpscout.com/blog/customer-satisfaction/

The way customers perceive your company is key to revenue growth. Learn more about customer perception and how to manage it in this detailed guide.Read the full article

https://www.helpscout.com/blog/customer-perception/

Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences.Read the full article

https://www.helpscout.com/customers/growsurf/

Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed.Read the full article

https://www.helpscout.com/customer-service-training/

Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed.Read the full article

https://www.helpscout.com/customer-service-training/

Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed.Read the full article

https://www.helpscout.com/customer-service-training/

Learn about the stages of creating a customer feedback loop and discover how you can use customer feedback to improve your business.Read the full article

https://www.helpscout.com/blog/customer-feedback-loop/

Learn about the stages of creating a customer feedback loop and discover how you can use customer feedback to improve your business.Read the full article

https://www.helpscout.com/blog/customer-feedback-loop/

Learn about the stages of creating a customer feedback loop and discover how you can use customer feedback to improve your business.Read the full article

https://www.helpscout.com/blog/customer-feedback-loop/

Learn about the stages of creating a customer feedback loop and discover how you can use customer feedback to improve your business.Read the full article

https://www.helpscout.com/blog/customer-feedback-loop/

Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences.Read the full article

https://www.helpscout.com/customers/growsurf/

Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences.Read the full article

https://www.helpscout.com/customers/growsurf/

Customer satisfaction is the pulse beneath most key business metrics. Learn its importance, how to measure it, and six ways to improve it.Read the full article

https://www.helpscout.com/blog/customer-satisfaction/

Yun found that Help Scout allowed for the creation of tailored support experiences within the GrowSurf web app itself, leading to optimized support experiences.Read the full article

https://www.helpscout.com/customers/growsurf/

Learn what customer stickiness is and how SaaS businesses can both improve stickiness and transform it into enduring customer loyalty.Read the full article

https://www.helpscout.com/blog/customer-stickiness/

Learn what customer stickiness is and how SaaS businesses can both improve stickiness and transform it into enduring customer loyalty.Read the full article

https://www.helpscout.com/blog/customer-stickiness/

Learn what customer stickiness is and how SaaS businesses can both improve stickiness and transform it into enduring customer loyalty.Read the full article

https://www.helpscout.com/blog/customer-stickiness/

Learn what customer stickiness is and how SaaS businesses can both improve stickiness and transform it into enduring customer loyalty.Read the full article

https://www.helpscout.com/blog/customer-stickiness/

Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.Read the full article

https://www.helpscout.com/blog/support-cherry-picking/

Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.Read the full article

https://www.helpscout.com/blog/support-cherry-picking/

Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.Read the full article

https://www.helpscout.com/blog/support-cherry-picking/

Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson.Read the full article

https://www.helpscout.com/blog/support-cherry-picking/

Customer experience is a key brand differentiator for SaaS and ecommerce businesses. Here’s how to create a CX strategy and profit from it.Read the full article

https://www.helpscout.com/blog/customer-experience-strategy/

The way customers perceive your company is key to revenue growth. Learn more about customer perception and how to manage it in this detailed guide.Read the full article

https://www.helpscout.com/blog/customer-perception/

Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps.Read the full article

https://www.helpscout.com/blog/creating-a-knowledge-base/

Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.Read the full article

https://www.helpscout.com/blog/advanced-permissions/

Customer focus results in loyal customers, strategic decision making, & company growth. Learn how to foster customer focus in your business.Read the full article

https://www.helpscout.com/blog/customer-focus/

Customer focus results in loyal customers, strategic decision making, & company growth. Learn how to foster customer focus in your business.Read the full article

https://www.helpscout.com/blog/customer-focus/

Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.Read the full article

https://www.helpscout.com/customers/teamsnap/

Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.Read the full article

https://www.helpscout.com/customers/teamsnap/

Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.Read the full article

https://www.helpscout.com/customers/teamsnap/

Since becoming a Help Scout customer, TeamSnap has scaled its support solution without compromising a human and personalized customer experience.Read the full article

https://www.helpscout.com/customers/teamsnap/

Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.Read the full article

https://www.helpscout.com/blog/advanced-permissions/

Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.Read the full article

https://www.helpscout.com/blog/advanced-permissions/

Advanced permissions are coming to Help Scout Plus and Company plan customers. Learn more about how to use this new feature.Read the full article

https://www.helpscout.com/blog/advanced-permissions/

Customer focus results in loyal customers, strategic decision making, & company growth. Learn how to foster customer focus in your business.Read the full article

https://www.helpscout.com/blog/customer-focus/

Learn how to identify all of your customer touchpoints and optimize each of them for an improved overall customer experience.Read the full article

https://www.helpscout.com/blog/customer-touchpoints/

Learn how to identify all of your customer touchpoints and optimize each of them for an improved overall customer experience.Read the full article

https://www.helpscout.com/blog/customer-touchpoints/

Learn how to identify all of your customer touchpoints and optimize each of them for an improved overall customer experience.Read the full article

https://www.helpscout.com/blog/customer-touchpoints/

Learn how to identify all of your customer touchpoints and optimize each of them for an improved overall customer experience.Read the full article

https://www.helpscout.com/blog/customer-touchpoints/

Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives.Read the full article

https://www.helpscout.com/customer-service-examples/

Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives.Read the full article

https://www.helpscout.com/customer-service-examples/

Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives.Read the full article

https://www.helpscout.com/customer-service-examples/

Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives.Read the full article

https://www.helpscout.com/customer-service-examples/

Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps.Read the full article

https://www.helpscout.com/blog/creating-a-knowledge-base/

Customer focus results in loyal customers, strategic decision making, & company growth. Learn how to foster customer focus in your business.Read the full article

https://www.helpscout.com/blog/customer-focus/

Gear your team up for this year's seasonal spike with these six holiday customer service tips, plus a few inspiring holiday support stories.Read the full article

https://www.helpscout.com/helpu/scaling-support-spikes/

The way customers perceive your company is key to revenue growth. Learn more about customer perception and how to manage it in this detailed guide.Read the full article

https://www.helpscout.com/blog/customer-perception/

Use Customer Effort Score to see where you’re making things difficult for customers and learn how to improve your customer’s experience.Read the full article

https://www.helpscout.com/helpu/high-effort-customer-experiences/

The way customers perceive your company is key to revenue growth. Learn more about customer perception and how to manage it in this detailed guide.Read the full article

https://www.helpscout.com/blog/customer-perception/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/november-2020-release-notes/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/november-2020-release-notes/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/november-2020-release-notes/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/november-2020-release-notes/

Use Customer Effort Score to see where you’re making things difficult for customers and learn how to improve your customer’s experience.Read the full article

https://www.helpscout.com/helpu/high-effort-customer-experiences/

Use Customer Effort Score to see where you’re making things difficult for customers and learn how to improve your customer’s experience.Read the full article

https://www.helpscout.com/helpu/high-effort-customer-experiences/

Use Customer Effort Score to see where you’re making things difficult for customers and learn how to improve your customer’s experience.Read the full article

https://www.helpscout.com/helpu/high-effort-customer-experiences/

Today’s most successful businesses understand their customers on a deeper level. How? Voice of the Customer data. Here are 10 ways to collect it.Read the full article

https://www.helpscout.com/blog/voice-of-customer/

Gear your team up for this year's seasonal spike with these six holiday customer service tips, plus a few inspiring holiday support stories.Read the full article

https://www.helpscout.com/helpu/scaling-support-spikes/

Today’s most successful businesses understand their customers on a deeper level. How? Voice of the Customer data. Here are 10 ways to collect it.Read the full article

https://www.helpscout.com/blog/voice-of-customer/

Today’s most successful businesses understand their customers on a deeper level. How? Voice of the Customer data. Here are 10 ways to collect it.Read the full article

https://www.helpscout.com/blog/voice-of-customer/

Today’s most successful businesses understand their customers on a deeper level. How? Voice of the Customer data. Here are 10 ways to collect it.Read the full article

https://www.helpscout.com/blog/voice-of-customer/

Customer loyalty is key to reducing churn and increasing revenue for your online business. Here's everything you need to build loyalty.Read the full article

https://www.helpscout.com/customer-loyalty/

Customer loyalty is key to reducing churn and increasing revenue for your online business. Here's everything you need to build loyalty.Read the full article

https://www.helpscout.com/customer-loyalty/

Customer loyalty is key to reducing churn and increasing revenue for your online business. Here's everything you need to build loyalty.Read the full article

https://www.helpscout.com/customer-loyalty/

Customer loyalty is key to reducing churn and increasing revenue for your online business. Here's everything you need to build loyalty.Read the full article

https://www.helpscout.com/customer-loyalty/

Gear your team up for this year's seasonal spike with these six holiday customer service tips, plus a few inspiring holiday support stories.Read the full article

https://www.helpscout.com/helpu/scaling-support-spikes/

Gear your team up for this year's seasonal spike with these six holiday customer service tips, plus a few inspiring holiday support stories.Read the full article

https://www.helpscout.com/helpu/scaling-support-spikes/

Customer-centric marketing helps you grow by giving customers exactly what they want. Here are the steps to take to get started on your strategy.Read the full article

https://www.helpscout.com/blog/customer-centric-marketing/

Customer-centric marketing helps you grow by giving customers exactly what they want. Here are the steps to take to get started on your strategy.Read the full article

https://www.helpscout.com/blog/customer-centric-marketing/

Discover why Whole Company Support matters and how Help Scout has built a customer-centric culture where everyone works with customers.Read the full article

https://www.helpscout.com/helpu/scaling-whole-company-support/

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly.Read the full article

https://www.helpscout.com/blog/video-knowledge-base/

Looking for a better way to manage team email? Learn about shared inbox software and find the best tool for your team.Read the full article

https://www.helpscout.com/blog/shared-inbox/

Vous cherchez une meilleure façon de gérer les emails de l'équipe ? Découvrez les logiciels de boîte de réception partagée et trouvez le meilleur outil pour votre équipe.Read the full art...

https://www.helpscout.com/blog/shared-inbox/

Suchen Sie nach einem besseren Weg, um Team-E-Mails zu verwalten? Erfahren Sie mehr über gemeinsame Posteingangssoftware und finden Sie das beste Tool für Ihr Team.Read the full article

https://www.helpscout.com/blog/shared-inbox/

Looking for a better way to manage team email? Learn about shared inbox software and find the best tool for your team.Read the full article

https://www.helpscout.com/blog/shared-inbox/

These crisis communication tips will help your team deliver the best service possible during a crisis without burning out or lowering standards.Read the full article

https://www.helpscout.com/blog/crisis-communication-tips/

These crisis communication tips will help your team deliver the best service possible during a crisis without burning out or lowering standards.Read the full article

https://www.helpscout.com/blog/crisis-communication-tips/

These crisis communication tips will help your team deliver the best service possible during a crisis without burning out or lowering standards.Read the full article

https://www.helpscout.com/blog/crisis-communication-tips/

These crisis communication tips will help your team deliver the best service possible during a crisis without burning out or lowering standards.Read the full article

https://www.helpscout.com/blog/crisis-communication-tips/

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly.Read the full article

https://www.helpscout.com/blog/video-knowledge-base/

Use these tips and resources to stay productive when working from home, adjust to remote work, and lead a team of remote workers.Read the full article

https://www.helpscout.com/playlists/working-remotely/

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly.Read the full article

https://www.helpscout.com/blog/video-knowledge-base/

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly.Read the full article

https://www.helpscout.com/blog/video-knowledge-base/

AI has many customer service applications, but that doesn’t mean it will replace human service. Here's a look at what that means.Read the full article

https://www.helpscout.com/blog/ai-customer-service/

AI has many customer service applications, but that doesn’t mean it will replace human service. Here's a look at what that means.Read the full article

https://www.helpscout.com/blog/ai-customer-service/

AI has many customer service applications, but that doesn’t mean it will replace human service. Here's a look at what that means.Read the full article

https://www.helpscout.com/blog/ai-customer-service/

AI has many customer service applications, but that doesn’t mean it will replace human service. Here's a look at what that means.Read the full article

https://www.helpscout.com/blog/ai-customer-service/

Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences.Read the full article

https://www.helpscout.com/playlists/live-chat-support/

Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences.Read the full article

https://www.helpscout.com/playlists/live-chat-support/

Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences.Read the full article

https://www.helpscout.com/playlists/live-chat-support/

Use these tips and resources to stay productive when working from home, adjust to remote work, and lead a team of remote workers.Read the full article

https://www.helpscout.com/playlists/working-remotely/

Use these tips and resources to stay productive when working from home, adjust to remote work, and lead a team of remote workers.Read the full article

https://www.helpscout.com/playlists/working-remotely/

Live chat creates satisfied customers, delivers faster service, and enables better conversation. Discover its benefits with these 21 live chat statistics.Read the full article

https://www.helpscout.com/blog/live-chat-statistics/

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022.Read the full article

https://www.helpscout.com/helpu/knowledge-base-examples/

Working from home with kids in the house is not easy, but we’ve collected some advice, practical tips, and useful resources to help you make it through.Read the full article

https://www.helpscout.com/blog/working-from-home-with-kids/

Working from home with kids in the house is not easy, but we’ve collected some advice, practical tips, and useful resources to help you make it through.Read the full article

https://www.helpscout.com/blog/working-from-home-with-kids/

Working from home with kids in the house is not easy, but we’ve collected some advice, practical tips, and useful resources to help you make it through.Read the full article

https://www.helpscout.com/blog/working-from-home-with-kids/

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV.Read the full article

https://www.helpscout.com/blog/ecommerce-customer-service/

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV.Read the full article

https://www.helpscout.com/blog/ecommerce-customer-service/

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV.Read the full article

https://www.helpscout.com/blog/ecommerce-customer-service/

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV.Read the full article

https://www.helpscout.com/blog/ecommerce-customer-service/

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022.Read the full article

https://www.helpscout.com/helpu/knowledge-base-examples/

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022.Read the full article

https://www.helpscout.com/helpu/knowledge-base-examples/

Use these tips and resources to stay productive when working from home, adjust to remote work, and lead a team of remote workers.Read the full article

https://www.helpscout.com/playlists/working-remotely/

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022.Read the full article

https://www.helpscout.com/helpu/knowledge-base-examples/

In the midst of a pandemic, we had to cancel our in-person company retreat. Here's what we did to quickly transition to having a remote retreat instead.Read the full article

https://www.helpscout.com/blog/remote-retreat/

In the midst of a pandemic, we had to cancel our in-person company retreat. Here's what we did to quickly transition to having a remote retreat instead.Read the full article

https://www.helpscout.com/blog/remote-retreat/

In the midst of a pandemic, we had to cancel our in-person company retreat. Here's what we did to quickly transition to having a remote retreat instead.Read the full article

https://www.helpscout.com/blog/remote-retreat/

In the midst of a pandemic, we had to cancel our in-person company retreat. Here's what we did to quickly transition to having a remote retreat instead.Read the full article

https://www.helpscout.com/blog/remote-retreat/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/march-2020-release-notes/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/march-2020-release-notes/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/march-2020-release-notes/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/march-2020-release-notes/

Discover the benefits of live chat and learn how to effectively deliver live chat support to create better customer experiences.Read the full article

https://www.helpscout.com/playlists/live-chat-support/

Live chat creates satisfied customers, delivers faster service, and enables better conversation. Discover its benefits with these 21 live chat statistics.Read the full article

https://www.helpscout.com/blog/live-chat-statistics/

Done right, customer satisfaction surveys can increase revenue, boost loyalty, and lower churn. We share everything you need to know to get it right.Read the full article

https://www.helpscout.com/blog/customer-survey/

Sending handwritten thank-you notes is a great way to establish a personal connection with your customers. Here’s everything to get started.Read the full article

https://www.helpscout.com/blog/how-to-write-a-killer-thank-you-note/

Follow these tips and use this customizable outage notification template to delight customers with exceptional service even when your system is down.Read the full article

https://www.helpscout.com/helpu/outage-status-update/

Follow these tips and use this customizable outage notification template to delight customers with exceptional service even when your system is down.Read the full article

https://www.helpscout.com/helpu/outage-status-update/

Employee onboarding affects new hires and your team, so getting it right the first time pays dividends for your company right from the start.Read the full article

https://www.helpscout.com/blog/employee-onboarding/

Employee onboarding affects new hires and your team, so getting it right the first time pays dividends for your company right from the start.Read the full article

https://www.helpscout.com/blog/employee-onboarding/

Employee onboarding affects new hires and your team, so getting it right the first time pays dividends for your company right from the start.Read the full article

https://www.helpscout.com/blog/employee-onboarding/

Employee onboarding affects new hires and your team, so getting it right the first time pays dividends for your company right from the start.Read the full article

https://www.helpscout.com/blog/employee-onboarding/

Sending handwritten thank-you notes is a great way to establish a personal connection with your customers. Here’s everything to get started.Read the full article

https://www.helpscout.com/blog/how-to-write-a-killer-thank-you-note/

Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.Read the full article

https://www.helpscout.com/playlists/knowledge-base/

Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.Read the full article

https://www.helpscout.com/playlists/knowledge-base/

Follow these tips and use this customizable outage notification template to delight customers with exceptional service even when your system is down.Read the full article

https://www.helpscout.com/helpu/outage-status-update/

Sending handwritten thank-you notes is a great way to establish a personal connection with your customers. Here’s everything to get started.Read the full article

https://www.helpscout.com/blog/how-to-write-a-killer-thank-you-note/

Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.Read the full article

https://www.helpscout.com/playlists/knowledge-base/

Sending handwritten thank-you notes is a great way to establish a personal connection with your customers. Here’s everything to get started.Read the full article

https://www.helpscout.com/blog/how-to-write-a-killer-thank-you-note/

Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.Read the full article

https://www.helpscout.com/playlists/knowledge-base/

Use this guide to train new team members, engage in role-playing exercises, or just refine your own approach to customer service scenarios.Read the full article

https://www.helpscout.com/blog/customer-service-scenarios/

Use this guide to train new team members, engage in role-playing exercises, or just refine your own approach to customer service scenarios.Read the full article

https://www.helpscout.com/blog/customer-service-scenarios/

Use this guide to train new team members, engage in role-playing exercises, or just refine your own approach to customer service scenarios.Read the full article

https://www.helpscout.com/blog/customer-service-scenarios/

Use this guide to train new team members, engage in role-playing exercises, or just refine your own approach to customer service scenarios.Read the full article

https://www.helpscout.com/blog/customer-service-scenarios/

Customer feedback helps companies understand the experiences and needs of their community. Here are ways to collect your customers’ insightsRead the full article

https://www.helpscout.com/blog/customer-feedback/

Follow these tips and use this customizable outage notification template to delight customers with exceptional service even when your system is down.Read the full article

https://www.helpscout.com/helpu/outage-status-update/

Learning how to delegate effectively — whether you’re delegating tasks, responsibilities, or decisions — is an important skill set at work.Read the full article

https://www.helpscout.com/blog/how-to-delegate/

Live chat creates satisfied customers, delivers faster service, and enables better conversation. Discover its benefits with these 21 live chat statistics.Read the full article

https://www.helpscout.com/blog/live-chat-statistics/

If you're finding that live chat is your most challenging support channel, consider adopting these best practices (and avoiding these common mistakes).Read the full article

https://www.helpscout.com/helpu/best-practices-live-chat/

Live chat creates satisfied customers, delivers faster service, and enables better conversation. Discover its benefits with these 21 live chat statistics.Read the full article

https://www.helpscout.com/blog/live-chat-statistics/

Delivering quality live chat support requires a specific set of skills. Build on the email support experience you already have with these 6 live chat tips.Read the full article

https://www.helpscout.com/helpu/live-chat-support-skills/

Delivering quality live chat support requires a specific set of skills. Build on the email support experience you already have with these 6 live chat tips.Read the full article

https://www.helpscout.com/helpu/live-chat-support-skills/

Delivering quality live chat support requires a specific set of skills. Build on the email support experience you already have with these 6 live chat tips.Read the full article

https://www.helpscout.com/helpu/live-chat-support-skills/

Delivering quality live chat support requires a specific set of skills. Build on the email support experience you already have with these 6 live chat tips.Read the full article

https://www.helpscout.com/helpu/live-chat-support-skills/

If you're finding that live chat is your most challenging support channel, consider adopting these best practices (and avoiding these common mistakes).Read the full article

https://www.helpscout.com/helpu/best-practices-live-chat/

If you're finding that live chat is your most challenging support channel, consider adopting these best practices (and avoiding these common mistakes).Read the full article

https://www.helpscout.com/helpu/best-practices-live-chat/

If you're finding that live chat is your most challenging support channel, consider adopting these best practices (and avoiding these common mistakes).Read the full article

https://www.helpscout.com/helpu/best-practices-live-chat/

Learn how adding live chat as a customer service channel can help you improve the customer experience, increase agent productivity, and much more.Read the full article

https://www.helpscout.com/helpu/live-chat-improves-customer-service/

Learning how to delegate effectively — whether you’re delegating tasks, responsibilities, or decisions — is an important skill set at work.Read the full article

https://www.helpscout.com/blog/how-to-delegate/

Learn how adding live chat as a customer service channel can help you improve the customer experience, increase agent productivity, and much more.Read the full article

https://www.helpscout.com/helpu/live-chat-improves-customer-service/

Learn how adding live chat as a customer service channel can help you improve the customer experience, increase agent productivity, and much more.Read the full article

https://www.helpscout.com/helpu/live-chat-improves-customer-service/

Learn how adding live chat as a customer service channel can help you improve the customer experience, increase agent productivity, and much more.Read the full article

https://www.helpscout.com/helpu/live-chat-improves-customer-service/

A look at the progress we've made since reporting on D&I efforts at Help Scout six months ago.Read the full article

https://www.helpscout.com/blog/diversity-inclusion-2019/

A look at the progress we've made since reporting on D&I efforts at Help Scout six months ago.Read the full article

https://www.helpscout.com/blog/diversity-inclusion-2019/

A look at the progress we've made since reporting on D&I efforts at Help Scout six months ago.Read the full article

https://www.helpscout.com/blog/diversity-inclusion-2019/

A look at the progress we've made since reporting on D&I efforts at Help Scout six months ago.Read the full article

https://www.helpscout.com/blog/diversity-inclusion-2019/

Learning how to delegate effectively — whether you’re delegating tasks, responsibilities, or decisions — is an important skill set at work.Read the full article

https://www.helpscout.com/blog/how-to-delegate/

Learning how to delegate effectively — whether you’re delegating tasks, responsibilities, or decisions — is an important skill set at work.Read the full article

https://www.helpscout.com/blog/how-to-delegate/

Working from home with kids in the house is not easy, but we’ve collected some advice, practical tips, and useful resources to help you make it through.Read the full article

https://www.helpscout.com/blog/working-from-home-with-kids/

Done right, customer satisfaction surveys can increase revenue, boost loyalty, and lower churn. We share everything you need to know to get it right.Read the full article

https://www.helpscout.com/blog/customer-survey/

Use this simple process for handling customer complaints to turn one-time complainers into lifelong customers.Read the full article

https://www.helpscout.com/helpu/customer-complaints/

Learn the basics of NPS for customer service teams: How to measure it, how to use it, and tips on how support teams can increase NPS.Read the full article

https://www.helpscout.com/blog/nps-customer-service/

Investing in customer service is key to long-term business success. Here are the 10 best ways to deliver great customer service.Read the full article

https://www.helpscout.com/blog/good-customer-service/

Investing in customer service is key to long-term business success. Here are the 10 best ways to deliver great customer service.Read the full article

https://www.helpscout.com/blog/good-customer-service/

Investing in customer service is key to long-term business success. Here are the 10 best ways to deliver great customer service.Read the full article

https://www.helpscout.com/blog/good-customer-service/

Investing in customer service is key to long-term business success. Here are the 10 best ways to deliver great customer service.Read the full article

https://www.helpscout.com/blog/good-customer-service/

Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included.Read the full article

https://www.helpscout.com/blog/remote-work-advocate/

Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included.Read the full article

https://www.helpscout.com/blog/remote-work-advocate/

Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included.Read the full article

https://www.helpscout.com/blog/remote-work-advocate/

Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included.Read the full article

https://www.helpscout.com/blog/remote-work-advocate/

Learn the basics of NPS for customer service teams: How to measure it, how to use it, and tips on how support teams can increase NPS.Read the full article

https://www.helpscout.com/blog/nps-customer-service/

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior.Read the full article

https://www.helpscout.com/blog/customer-retention-strategies-that-work/

Learn the basics of NPS for customer service teams: How to measure it, how to use it, and tips on how support teams can increase NPS.Read the full article

https://www.helpscout.com/blog/nps-customer-service/

Learn the basics of NPS for customer service teams: How to measure it, how to use it, and tips on how support teams can increase NPS.Read the full article

https://www.helpscout.com/blog/nps-customer-service/

Comprehensive guide with all of the details you need to measure, benchmark, and reduce email response times for your customer service team.Read the full article

https://www.helpscout.com/helpu/email-customer-service-whats-an-acceptable-reply-time/

Comprehensive guide with all of the details you need to measure, benchmark, and reduce email response times for your customer service team.Read the full article

https://www.helpscout.com/helpu/email-customer-service-whats-an-acceptable-reply-time/

Comprehensive guide with all of the details you need to measure, benchmark, and reduce email response times for your customer service team.Read the full article

https://www.helpscout.com/helpu/email-customer-service-whats-an-acceptable-reply-time/

Comprehensive guide with all of the details you need to measure, benchmark, and reduce email response times for your customer service team.Read the full article

https://www.helpscout.com/helpu/email-customer-service-whats-an-acceptable-reply-time/

Merely not being racist is insufficient. We must commit to being actively anti-racist — to listen, to learn, and to act.Read the full article

https://www.helpscout.com/blog/black-lives-matter/

Merely not being racist is insufficient. We must commit to being actively anti-racist — to listen, to learn, and to act.Read the full article

https://www.helpscout.com/blog/black-lives-matter/

Merely not being racist is insufficient. We must commit to being actively anti-racist — to listen, to learn, and to act.Read the full article

https://www.helpscout.com/blog/black-lives-matter/

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior.Read the full article

https://www.helpscout.com/blog/customer-retention-strategies-that-work/

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior.Read the full article

https://www.helpscout.com/blog/customer-retention-strategies-that-work/

These 10 unforgettable customer service stories will inspire your team and demonstrate the case for going above + beyond for your customers.Read the full article

https://www.helpscout.com/10-customer-service-stories/

Discover five common ecommerce customer service automation options in this article. Dive deeper by reading customer support tickets or chats, or use analytics tools for valuable insights.Read the...

https://www.helpscout.com/blog/automate-ecommerce-customer-service/

Use this simple process for handling customer complaints to turn one-time complainers into lifelong customers.Read the full article

https://www.helpscout.com/helpu/customer-complaints/

Use this simple process for handling customer complaints to turn one-time complainers into lifelong customers.Read the full article

https://www.helpscout.com/helpu/customer-complaints/

Use this simple process for handling customer complaints to turn one-time complainers into lifelong customers.Read the full article

https://www.helpscout.com/helpu/customer-complaints/

How to measure Time To Resolution, why it's important, and our top tips for reducing resolution time for a better customer experience.Read the full article

https://www.helpscout.com/blog/time-to-resolution/

How to measure Time To Resolution, why it's important, and our top tips for reducing resolution time for a better customer experience.Read the full article

https://www.helpscout.com/blog/time-to-resolution/

How to measure Time To Resolution, why it's important, and our top tips for reducing resolution time for a better customer experience.Read the full article

https://www.helpscout.com/blog/time-to-resolution/

How to measure Time To Resolution, why it's important, and our top tips for reducing resolution time for a better customer experience.Read the full article

https://www.helpscout.com/blog/time-to-resolution/

Discover five common ecommerce customer service automation options in this article. Dive deeper by reading customer support tickets or chats, or use analytics tools for valuable insights.Read the...

https://www.helpscout.com/blog/automate-ecommerce-customer-service/

Discover five common ecommerce customer service automation options in this article. Dive deeper by reading customer support tickets or chats, or use analytics tools for valuable insights.Read the...

https://www.helpscout.com/blog/automate-ecommerce-customer-service/

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior.Read the full article

https://www.helpscout.com/blog/customer-retention-strategies-that-work/

Discover five common ecommerce customer service automation options in this article. Dive deeper by reading customer support tickets or chats, or use analytics tools for valuable insights.Read the...

https://www.helpscout.com/blog/automate-ecommerce-customer-service/

A strong customer relations strategy underpins sustainable growth. Once you know the facts, it’s hard not to put these relationships firstRead the full article

https://www.helpscout.com/blog/customer-relations/

A strong customer relations strategy underpins sustainable growth. Once you know the facts, it’s hard not to put these relationships firstRead the full article

https://www.helpscout.com/blog/customer-relations/

A strong customer relations strategy underpins sustainable growth. Once you know the facts, it’s hard not to put these relationships firstRead the full article

https://www.helpscout.com/blog/customer-relations/

A strong customer relations strategy underpins sustainable growth. Once you know the facts, it’s hard not to put these relationships firstRead the full article

https://www.helpscout.com/blog/customer-relations/

Learn what customer appreciation is, why it's important, and discover 17 memorable and inexpensive ways to appreciate your customers.Read the full article

https://www.helpscout.com/25-ways-to-thank-your-customers/

Learn what customer appreciation is, why it's important, and discover 17 memorable and inexpensive ways to appreciate your customers.Read the full article

https://www.helpscout.com/25-ways-to-thank-your-customers/

Learn what customer appreciation is, why it's important, and discover 17 memorable and inexpensive ways to appreciate your customers.Read the full article

https://www.helpscout.com/25-ways-to-thank-your-customers/

Learn what customer appreciation is, why it's important, and discover 17 memorable and inexpensive ways to appreciate your customers.Read the full article

https://www.helpscout.com/25-ways-to-thank-your-customers/

Merely not being racist is insufficient. We must commit to being actively anti-racist — to listen, to learn, and to act.Read the full article

https://www.helpscout.com/blog/black-lives-matter/

These 10 unforgettable customer service stories will inspire your team and demonstrate the case for going above + beyond for your customers.Read the full article

https://www.helpscout.com/10-customer-service-stories/

Done right, customer satisfaction surveys can increase revenue, boost loyalty, and lower churn. We share everything you need to know to get it right.Read the full article

https://www.helpscout.com/blog/customer-survey/

Follow these 10 virtual interview tips to set yourself up for success and ensure you're putting your best foot forward when interviewing for a remote job.Read the full article

https://www.helpscout.com/blog/remote-job-interview-best-practices/

Learn how to be more human in the midst and aftermath of a global pandemic and how to shift your strategies and tactics to accommodate the new normal.Read the full article

https://www.helpscout.com/blog/covid-metrics-kpis/

Learn how to be more human in the midst and aftermath of a global pandemic and how to shift your strategies and tactics to accommodate the new normal.Read the full article

https://www.helpscout.com/blog/covid-metrics-kpis/

Switching to a new help desk can be tricky, but it’s a chance to organize your support department and step up your customer service game.Read the full article

https://www.helpscout.com/helpu/switch-help-desk/

Switching to a new help desk can be tricky, but it’s a chance to organize your support department and step up your customer service game.Read the full article

https://www.helpscout.com/helpu/switch-help-desk/

Switching to a new help desk can be tricky, but it’s a chance to organize your support department and step up your customer service game.Read the full article

https://www.helpscout.com/helpu/switch-help-desk/

Switching to a new help desk can be tricky, but it’s a chance to organize your support department and step up your customer service game.Read the full article

https://www.helpscout.com/helpu/switch-help-desk/

Follow these 10 virtual interview tips to set yourself up for success and ensure you're putting your best foot forward when interviewing for a remote job.Read the full article

https://www.helpscout.com/blog/remote-job-interview-best-practices/

Follow these 10 virtual interview tips to set yourself up for success and ensure you're putting your best foot forward when interviewing for a remote job.Read the full article

https://www.helpscout.com/blog/remote-job-interview-best-practices/

Follow these 10 virtual interview tips to set yourself up for success and ensure you're putting your best foot forward when interviewing for a remote job.Read the full article

https://www.helpscout.com/blog/remote-job-interview-best-practices/

Learn how to be more human in the midst and aftermath of a global pandemic and how to shift your strategies and tactics to accommodate the new normal.Read the full article

https://www.helpscout.com/blog/covid-metrics-kpis/

We’ve demystified how to write a value proposition so you can ensure that your hard work manifests in value for your customers.Read the full article

https://www.helpscout.com/blog/value-proposition-examples/

We’ve demystified how to write a value proposition so you can ensure that your hard work manifests in value for your customers.Read the full article

https://www.helpscout.com/blog/value-proposition-examples/

We’ve demystified how to write a value proposition so you can ensure that your hard work manifests in value for your customers.Read the full article

https://www.helpscout.com/blog/value-proposition-examples/

We’ve demystified how to write a value proposition so you can ensure that your hard work manifests in value for your customers.Read the full article

https://www.helpscout.com/blog/value-proposition-examples/

Improve your customer experience by providing customers with the info they need at the moment they need it. Follow these 9 knowledge base tips.Read the full article

https://www.helpscout.com/helpu/7-knowledge-base-tips/

Improve your customer experience by providing customers with the info they need at the moment they need it. Follow these 9 knowledge base tips.Read the full article

https://www.helpscout.com/helpu/7-knowledge-base-tips/

Improve your customer experience by providing customers with the info they need at the moment they need it. Follow these 9 knowledge base tips.Read the full article

https://www.helpscout.com/helpu/7-knowledge-base-tips/

Improve your customer experience by providing customers with the info they need at the moment they need it. Follow these 9 knowledge base tips.Read the full article

https://www.helpscout.com/helpu/7-knowledge-base-tips/

Done right, customer satisfaction surveys can increase revenue, boost loyalty, and lower churn. We share everything you need to know to get it right.Read the full article

https://www.helpscout.com/blog/customer-survey/

Learn how to be more human in the midst and aftermath of a global pandemic and how to shift your strategies and tactics to accommodate the new normal.Read the full article

https://www.helpscout.com/blog/covid-metrics-kpis/

A best practice has emerged among remote companies: variable pay based on the employee’s geographic location. But I believe it’s the wrong approach.Read the full article

https://www.helpscout.com/blog/remote-employee-compensation/

These 10 unforgettable customer service stories will inspire your team and demonstrate the case for going above + beyond for your customers.Read the full article

https://www.helpscout.com/10-customer-service-stories/

Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid.Read the full article

https://www.helpscout.com/blog/customer-service-phrases/

These 10 unforgettable customer service stories will inspire your team and demonstrate the case for going above + beyond for your customers.Read the full article

https://www.helpscout.com/10-customer-service-stories/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/may-2020-release-notes/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/may-2020-release-notes/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/may-2020-release-notes/

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.Read the full article

https://www.helpscout.com/blog/may-2020-release-notes/

Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid.Read the full article

https://www.helpscout.com/blog/customer-service-phrases/

Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid.Read the full article

https://www.helpscout.com/blog/customer-service-phrases/